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career objective
results-driven business development executive eager to apply strong strategic marketing skills, sharp business acumen, and exceptional aptitude for relationship management toward actively supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive business development experience, with expertise in the banking and retail arenas; demonstrated ability to succeed despite unstable market conditions
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; manage key accounts, develop and implement marketing and branding plans, and administer major contracts resulting in high-revenue transactions
ø proactively monitor industry trends and developments, including competitor services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop highly competitive markets
ø recruit, train, and direct top-performing sales and support teams, work closely with personnel and guide their advancement within the company
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
- as svp at texstar national bank, developed and managed $8.7m new loan portfolio while continuing to provide excellent service to existing clients
- established staff development programs and performance incentives to continually increase revenues for texstar
- developed more than $5.4m in new loans and added over $1.45m in new deposits at compass bank; achieved 120% cross sales ratio in first year
- in recognition of outstanding performance, steadily progressed within bank of america to attain ultimate position responsible for managing a portfolio of more than 600 premier-qualified clients and valued in excess of $80m; selected to attend client manager university and graduated within top 10% of class
- grew overall boa premier client portfolio by 5% within 6-month timeframe and increased number of participating households by 2%
- as the manager of a busy banking center, grew deposit base by 6% to more than $43m, attained superior levels of customer and associate retention levels, and maintained performance losses at 3% below regional average for boa; trained, led, and promoted highly productive sales and service team
- served as a management advisory board member for team bank of america; named to president s club and ranked within top 10% throughout texas (2002)
- expertly developed and managed highly successful internal division with 6 group sales managers and 2 selling managers at macy s
- played integral role in all phases of the creation of a new macy s location, from planning and blue prints to staffing and store opening; generated more than $10m in sales in first 10 months, maintained shortages at 1.5% below company average, and achieved the #1 customer service ranking for southwest region and the #3 position in the western region
- consistently surpassed projected annual sales volume, maintained minimal shrink, and achieved excellent customer satisfaction ratings as a manager with foley s; granted numerous awards, recognitions, and internal promotions
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professional experience
texstar national bank, san antonio, tx 2007 c 2009
svp commercial lender
compass bank, san antonio, tx 2005 c 2007
vp business banking officer
bank of america, san antonio, tx 1998 c 2005
premier client manager, bank of america (2005)
banking center manager, bank of america / nations bank (1998 c 2005)
macy s department store, san antonio, tx 1997 c 1998
merchandise manager
foley s department store, san antonio, tx 1984 c 1997
division sales manager (1996 c 1997)
group sales manager (1984 c 1996)
~ prior background information available ~
education
newcastle
university, newcastle, england
bachelor of arts in art and design
~ professional development & credentials ~
series 6 license ~ day one connect coach / new hire trainer ~ divisional management ~
merchandise management, recruiting, and retention ~ employee relations ~
inventory and shortage management
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