yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile general manager eager to contribute broad-scope hospitality experience toward supporting a dynamic organization in maximizing bottom-line performance.

 

profile

 

• quality-driven, strategic general manager with distinguished 10-year career leading property management, hotel operations and hospitality services.
• valuable executive contributions include cost reduction, employee retention and revenue optimization.
• core executive team member and driver for operations restructuring to increase overall profitability.
• repeated success guiding sizeable, cross-functional teams in driving record-setting hospitality operations.
• capitalized on opportunities to develop customer loyalty through the consistent delivery of quality services.
• drove strategic improvements to bring company revenues, profits and market share to new heights.
• consistently generated groundbreaking operational improvements, including financial management, procedure upgrades, food/beverage services, and quality control.
• dynamic written and verbal communication skills; fluent in czech, english, slovak, and russian.

 

professional experience

 

general manager homewood suites by hilton                                                                                     2009-present

• actively facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction.
• lead property to receive numerous quarterly best of homewood suites awards for top brand placement in guest service and food/beverage services.
• dive hotel to move from the 189^th spot on trip advisor to #1 over 350 hotels in the orlando area; received "travelers choice award 2011.
• received recognition from hilton worldwide for 5 consecutive outstanding qa inspections.

 

general manager comfort suites near universal studios                                                                     2007-2009

• oversaw a broad range of hospitality operations for a 101-suite property, from front office administration and housekeeping services to facility maintenance and guest services.
• successfully achieved the gold award from choice hotels international for excellent guest service and quality of the product; moved from 250^th place to 20^th in the top ten percent of the brand.

 

executive housekeeper sleep inn & suites and comfort suites                                                              2005-2007

• spearheaded all aspects of 2 housekeeping departments with 300 rooms and 40 employees, including p&l analysis, yield management, staff training, and guest services.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

executive housekeeper hampton inn & suites; wilson hotel management co., inc.                                    2005-2005

• effectively hired, trained and directed 20-member staff and actively collaborated in human resource operation functions such as implementing training programs, evaluating performance and providing guidance/mentoring.

 

operational manager pegasus international hotel; key west office management                                    2001-2004

• sharp business acumen and experienced in managing broad scope of operations, from p&l accountability and budget development to yield management and vendor relations.

 

special operation unit member/supervisor tuebor general security                                                   1998-2000

 

special unit police officer police of czech republic                                                                                  1992-1998

 

professional education

gm leadership certification by hilton ▪ executing revenue management certification by hilton

value added sales technique 1 & 2 certification by hilton ▪ certified food safety manager

cha ccertified hospitality administrator ▪ hospitality management diploma

certificate of specialization for rooms division management