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career objective
seasoned program director eager to contribute superior strategic planning, communication, and leadership skills toward supporting a progressive organization in improving educational administration
profile
ø numerous years of experience developing and managing professional studies and training programs, with expertise in budget development and administration, staff training and leadership, client and vendor relations, and administrative operations
ø demonstrated ability to effectively perform a broad scope of concurrent functions and build, train, and manage top-performing support teams
ø successfully identify and capitalize on opportunities to penetrate and develop markets; cultivate long-term business relationships with other colleges, local businesses, community organizations, referral sources, and government agencies
ø create effective tools for tracking, troubleshooting, and improving program performance; streamline processes and manage large amounts of information across multiple databases and systems
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including advanced functions in microsoft access and excel
professional experience
washtenaw community college, ann arbor, mi 2001 c 2009
program manager, apprenticeships and business (2003 c 2009)
successfully directed all aspects of operations for more than 40 business programs serving approximately 250 students per semester; additionally managed all apprenticeships, on-site training programs, and special projects
planned and coordinated program development, improvement, and execution; selected highly qualified instructors from within the college faculty and from the community at large
worked closely with local businesses to identify and address unique training needs for campus-based and on-site programs, develop customized budgets, negotiate contracts, hire instructors, develop and acquire educational materials, and assist with grant management
partnered with business clients to establish performance expectations and create program evaluation materials in addition to standard college assessment; provided ongoing customer service through completion of contracts and follow-up
served as liaison for business clients and the department of labor; worked directly with outside agencies and community resources including the center for independent living, michigan works, michigan rehabilitation services
oversaw student registration, admissions, and financial aid; created accommodations for non-traditional students, communicated with other colleges to assist with student transfers, evaluated and recommended credit for outside education and life skills, and accurately maintained detailed records and databases containing confidential and shared information
directly supervised one employee and coordinated specialized project teams with 10+ personnel working in varied capacities; trained staff, recruited additional volunteers, managed internal customer relations with various departments within the college, and actively participated on multiple continuous improvement teams
as co-chair of the southeast michigan regional science fair and science olympiad, coordinated and oversaw the execution of annual events held at the university of michigan with up to 600 student participants and 250 judges
contract training technician (2001 c 2003)
- provided critical administrative, client relations, and project management support for five program managers
- prepared project cost and revenue analysis reports, managed procurement and ordering, and processed all paperwork
continued
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proquest company, ann arbor, mi 1998 c 2001
check-in operator
- diligently prepared a high volume of journals and periodicals for entry into internet library subscription service catalog; tracked all materials throughout processing, maintained detailed records and databases, and reported on daily departmental workflow
farmer grants market, ann arbor, mi 1990 c 1992 and 1993 c 1998
manager, deli and bakery
- trained and led 10-member team in providing excellent customer service in a fast-paced locally owned deli and bakery
- managed vendor relations, price negotiation, and procurement
united airlines, ann arbor, mi 1992 c 1993
premier reservations specialist
- delivered outstanding customer service, completed reservations for executive premier club members, and diffused escalated customer issues
education
eastern michigan university, ypsilanti, mi 2003
bachelor of business administration in management, cum laude
washtenaw community college, ann arbor, mi 2001
associate of arts, with
honors
~ professional affiliations ~
secretary, michigan educator s apprenticeship and training association (meata) 2008 c 2009
member, michigan association of continuing education and training (macet) 2002 c 2009
member, learning resource network (lern) 2002 c 2009
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