yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

versatile professional eager to contribute broad-scope customer service and administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer over 11 years of solid and progressive experience within office administration, clerical support and customer service capacities.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

professional experience

 

supply technician defense logistics agency                                                                                                          2007-2009

• actively collaborated with supply team in inventory, location survey, care of supplies in storage, and supply discrepancy report operations.
• proficiently handled a broad range of administrative tasks, including filing, correspondence, answering a multiline phone, distributing memos, and updating daily/monthly reports.
• successfully conduct detailed preliminary research for inventory and material release orders.
• responsible for investigating physical inventory and location surveys, while also preparing reports on all findings.
• efficiently investigate stock, record and material discrepancies that impact inventory balances.
• quickly responded to written and verbal complaints concerning discrepancies involving material inspections, issued shipments, receipts, and inventory adjustment actions.

 

cashier navy exchange                                                                                                                                 2006-2007

• managed a broad range of financial operations, including totaling bills, receiving money, fill out change forms, and administering receipts.
• consistently verified customer s identification and necessary forms to approve the exchange.

 

city letter carrier united states postal service                                                                                           2005-2006

• proficiently handled all mail delivery and collection operations, from collecting money for postage-due/cod fees and verifying change of address to obtaining signed receipts for registered, certified, and insured mail.
• successfully organized mail delivery sequence to ensure delivery efficiency and accuracy.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base; left customer notification regarding special mail deliveries.

 

storekeeper third class united states navy                                                                                                 1998-2003

• tasked with handling a broad range of administrative functions, including routing and filing forms and messages, while also maintaining files, requisition logs and budget records.
• successfully identified, received, stowed, and issued materials and stock items.
• responsible for preparing items for shipment, preparing shipment documentation and inventorying stocked material.

 

honorable discharge united states navy                                                                                                      1998-2003

 

professional education

 

remington college jacksonville, fl                                                                                                                    2006

associate of science in business information systems

3.94 gpa