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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
highly effective professional with experience in networks, technical support and user assistance exploring career opportunities to contribute to a dynamic organization in a challenging information technology role.
career profile
ø many years of experience in mainframe networks, lans, wans, technical support, help desk, user assistance and system backups.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø skilled in vendor and supplier coordination and problem resolution.
ø strong leadership abilities in directing operations in a challenging environment.
technology skills
control m, control t, jes2, unix, sametime
professional experience
kbm, houston, tx 2005 - 2009
computer operator 2
maintained and monitored ibm mainframe computer.
assisted users with login, job submissions and corrections.
performed backups, form printing and printer maintenance.
coordinated with vendors to resolve issues.
notified support staff of network and mainframe problems.
capital group, san antonio, tx 2004 - 2005
senior computer operator
monitored mainframe computers, production and test jobs, unix systems, wans and lans.
performed help desk functions during non-business hours and coordinated with staff and vendors.
bmc software, houston, tx 1999 - 2003
computer operator 3
detected and corrected mainframe problems and notified technical support of any system outages.
performed scheduled ipls and verified product to be shipped to customers.
other experience
senior computer operator for dhl, coordinating work responsibilities for shift, monitoring work flow, correcting errors and collaborating with other shifts to ensure smooth hand-off from one shift to another.
senior computer operator for talent tree, providing operator support for payroll and billing, producing and distributing staff and temp paychecks, drafting invoices, assisting with development of tape archival procedures, providing field assistance for backup issues and coordinating with off-site data storage.
senior computer operator for the houston post
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include many years of technical support, networking, mainframe maintenance and help desk experience. to complement this background, i possess project management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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