Ø  Results-driven hotel management professional eager to contribute operations administration expertise with large-scale chains to optimize bottom-line performance in a progressive organization.

Ø  Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.

Ø  Dynamic analytical, team leadership, project management, client relations, and problem solving skills.

Ø  Possess strong project administration experience including managing multiple deadlines simultaneously and staying within budget to maximize profitability.

Ø  Technically proficient in MS Word, Excel, and PowerPoint.

Ø  IHG Certified as of September 2010.

 

 

CANDLEWOOD SUITES, General Manager, Kingwood, TX                                             2010-Present

  Spearhead hotel operations and future planning initiatives for a franchise hotel by managing an annual business plan that includes budgeted revenues and expenses.

  Devised and implemented an aggressive marketing and advertising plan by using Networking events, road signage, airport collateral and cold calling.

  Generate public interest in hotel events through cultivation of relationships with active community members to community and charity services.

  Exceed hotel goals and objectives in Guest Satisfaction, Associate Satisfaction, Budgeted Revenues and Expenses, Inspection for cleanliness, conditions and services, decreased department turnovers.

  Ensure compliance with corporate standards by enforcing company policies and procedures at property level.

  Collaborate with IHS Management Company to ensure full compliance of Company procedures.

 

LAQUINTA INN & SUITES, Assistant General Manager, Houston, TX                              2009-2010

  Contributed dynamic leadership skills to train and develop more than 20 staff members in business areas helping them achieve superior customer service.

  Created and planned work schedules for staff to provide coverage based on current business trends.

  Administered budget and financial plans to allocate funds and control expenditures facilitating sound fiscal operations.

 

BAYMONT INN HOTEL, Assistant General Manager, Houston, TX                                  2008-2009

  Created and planned work schedules for staff to provide coverage based on current business trends.

  Ensured effective security initiatives to uphold corporate and regulatory guidelines.

 

QUALITY SUITES, Shift Manager, Houston, TX                                                                     2005-2008

  Provided minutely updates on daily hotel operations; organized weekly maintenance checks on the premises and collaborated with maintenance teams to check on repair status.

  Organized and updated billing records, contracts, reservations, as well as other business transactions.

 

MOTEL 6, Front Desk Agent, Houston, TX                                                                             2004-2005

  Directed and answered service inquiries to streamline customer service initiatives and register guests; greeted guests and assigned rooms; resolved guest complaints.

  Utilized a telephone switchboard to receive/transmit messages; sorted incoming and outgoing mail.

  Managed filing and database systems and tracked front office operations.

 

NORTH HARRIS COMMUNITY COLLEGE-Houston, TX, General Office Skills, 2007

TEXAS SOUTHERN UNIVERSITY-Houston, TX, General Studies, 2006