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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ Abc@xyz.com

                                       Management Professional                                     

 

Ambitious Professional with a 10+ year proven track record of success and progressive business administration acumen including management, assessment of human resources, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. Possess exceptional organizational and interpersonal attributes and a strong determination to succeed. Fluently bilingual in Spanish and English.

 

Account Management / Client Relations / Payroll / Quality Control / Leadership

Employee Relations / Scheduling / Financial Management / Procurement

Advertising / Sales Management / Strategic Goal Management / Teambuilding

 

                                                 Career Profile                                                

 

Executive Office Manager, 02/2006 C 05/2009

Vnoc Space Inc., Pembroke Pines, FL

  • Analyzed financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.

 

Vice President/Owner, 10/2001 C 02/2006

Sweet Lite Bakery, Miami, FL

  • Planned, directed, or coordinated the short- and long-term operations; duties and responsibilities included formulating policies, and completing tasks such as  interviewing, hiring, scheduling, account management, advertising, sales management, and strategic sales events, and maintaining quality control.
  • Directed and coordinated  financial and budget activities to fund operations, maximize investments, and increase efficiency including A/R, A/P, purchasing, payroll, and bookkeeping,
  • Determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

 

Executive Advertising Director, 6/2000 C 09/2002

Diamond Advertising, Coral Gables, FL

  • Planned and directed advertising policies and programs or produce collateral materials to create extra interest in products and services.
  • Conferred with clients to provide marketing or technical advice and with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
  • Coordinated activities of departments, such as sales, graphic arts, media, finance, and research.
  • Directed and coordinated product research and development.
  • Motivated the mobilization of marketing campaign team to advance campaign goals.
  • Formulated plans to extend business with established accounts and to transact business with new advertising clients.
  • Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaigns.

 

Supervisor, 5/1999 C 06/2000

S and S Invesco Inc., Miami, FL

  • Directed the success of subordinate staff and encouraged adherence to performance standards.
  • Detected occurrences of unlawful acts or infractions of rules on behalf of clients, or sought, examined, and compiled investigation findings for clients.
  • Involved in scheduling, bidding, and securing potential investors.


****Additional experience as Manager/Owner for El Arte Inc., Miami, FL****

                                                     Education                                                    

 

ATI College, Miami, FL, 02/1996

  • Certified in Individual and Group Therapy
  • Specializing in Addictions

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