Yyyyyy x. yyyyyy

155 The Queensway • Barrie, ON L4M 0B5 • (xxx-xxx-xxxx • abc@xyz.com

 

Solutions-focused Project Manager specializing in International Business Operations, Best Practice Methodologies, Process Improvement, Problem / Change Coordination, Client Relations, and Team Building eager to offer progressive professional experience and multiple industry certifications toward maximizing a top employer s success.

 

Profile of Qualifications

 

         Top-performer who holds PMP, ITIL Practitioner, Six Sigma Black Belt, and ISO 2000 Certifications.

         Ambitious self-starter who applies ITIL and Six Sigma philosophies to improve efficiency and quality throughout project lifecycles.

         Excellence communicator who can plan, prioritize, and manage multiple tasks within international deadline-driven environments.

         Integral leader who successfully delivers projects involving a diverse solutions portfolio (i.e. WinTel, UNIX, Network, Automation).

         Goal-oriented project manager who fosters cooperative teamwork across various personnel levels to optimize key processes.

         Fluent in English and Portuguese languages; holds working knowledge of French language.

 

Professional Synopsis

 

 

Project Manager

         Utilize broad scope of industry and professional services knowledge to support operations within a project management office installed to assist a high-volume Scotiabank Account to include proactively interfacing between IBM and diverse clientele.

         Drive business productivity by managing wide-ranging project functions from basic server installations to complex development and deployment of key applications, along with proficiently supervising all project lifecycle steps to ensure seamless operations.

         Maximize bottom-line results by cost-effectively managing schedules, budgets, and issues / risks associated with projects.

 

 

Service Delivery Manager

         Applied dynamic leadership talents toward directing international IT support delivery for 17 areas and delegating workflow for 90+ IT specialists to include overseeing mainframe / midrange platforms, automation, network, storage, production, and operations.

         Played a vital role in delivering superior customer service by communicating directing with clientele and serving as the go-to person for prompt resolution of critical issues concerning Brazilian teams supporting comprehensive account management.

 

Problem & Change Coordinator

         Optimize Incident Management area operations by implementing ITIL for 5 high-profile IBM clients to include respecting best practices and individual customer requirements, as well as leading all problem and change processes for 3 international clients.

         Led Lean Sigma implementation in 4 IBM areas to decrease overall costs and increase efficiency, productivity, and quality.

         Planned and prioritized team-based assignments for 7 top-performing employees responsible for incident reports of 37 clients.

 

 

Project Engineer

         Strategically steered project engineering efforts by directing 13 results-focused specialists in creating and implementing a long-term maintenance project in 14 different mines for a global mining company headquartered in Brazil that employs 100,000+.

         Saved substantial company costs and elevated product quality by coordinating a targeted Excellency Program project at 2 mines.

 

Education, Certifications, and Technical Summary

 

Bachelor in Electrical Engineering                                                                                                           Universidade Federal de Itajub

 

2008 Project Management Professional (PMP) Certified • ITIL Foundation V3 Certified

2007 ITIL Practitioner / Support & Restoration Certified • Total Quality for IT Environments Certified (ISO 2000)

2006 ITIL Foundation Certified • Six Sigma Black Belt Certified

 

Microsoft Office Suite • Microsoft Project • Internet Applications

Yyyyyy x. yyyyyy

155 The Queensway • Barrie, ON L4M 0B5 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

As an individual who holds PMP and Six Sigma Black Belt Certifications, I am excited to build a rewarding career with your organization, and am confident that my broad range of skills can achieve your key objectives.  I can offer solid Project Management experience within high-profile international business operations, and am well-versed in all facets of Problem / Change Coordination, Best Practice Methodologies, Process Improvement, Team Building, and Client Relations.

 

To complement my background, please note that I hold a Bachelor in Electrical Engineering degree from the Universidade Federal de Itajub .  I have also achieved certifications in ITIL Foundation V3, ITIL Foundation, ITIL Practitioner / Support & Restoration, and Total Quality for IT Environments (ISO 2000).

 

Currently, as a Project Manager for IBM Canada, I utilize my comprehensive industry and professional services knowledge to support operations for an office installed to assist a high-volume Scotiabank Account to include proactively interfacing between company and clientele; managing wide-ranging project functions (i.e. server installations, applications development / deployment); and directing all project lifecycle steps to ensures seamless operations at all times.  As this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

You will find me to be a results-focused professional who can contribute superior attention-to-detail and sharp analytical abilities.  In addition, I can plan, delegate, and supervise multiple team tasks within high-pressure, deadline-driven environments while streamlining project management processes to increase productivity, efficiency, and quality.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

 

I look forward to hearing from you, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Daniela Donner