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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
solutions-focused professional specializing in supporting c-level executives, providing world-class customer service, handling high-volume account management, developing efficient processes, and driving business growth eager to offer proven experience toward maximizing an employer s success.
profile of qualifications
integral leader who makes decisions to reflect positively on business productivity and corporate well-being.
top performer who seamlessly handles confidential responsibilities while maintaining high-quality service levels.
out-of-the-box thinker who streamlines core processes to increase productivity within high-volume environments.
ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.
excellent communicator who successfully interfaces with all levels of business representatives and clientele.
key areas of expertise
administrative support account management customer service it troubleshooting
data / files management document coordination travel arrangements procedure development
business communications correspondence drafting calendar management sales / engineering support
professional synopsis
administrative support
utilized broad scope of industry and general business knowledge to assist various executive-level managers (i.e. ceo, cfo, engineering manager, phds) in handling daily administrative tasks, including cost-effectively arranging travel and accommodations, managing high-volume calendars, and coordinating correspondence drafting and distribution.
generated data analysis reports of team performance and monthly executive dashboard reports, along with delivering targeted recommendations for quality improvements based on detailed metric reports.
customer service support
drove operations efficiency by coordinating and managing internal / external documentation to customers / vendors.
established a unique technical documentation database to accommodate and structure customer communications.
applied solid interpersonal relations talents toward handling customer concerns and resolving business challenges.
supported company in sustaining and developing business by building and maintaining key client relationships.
data analysis / engineering support
contributed sharp analytical abilities toward establishing and reporting company metrics to executive-level management for review, along with establishing queries from existing lan for other departments as required.
streamlined manual systems for sending autocad drawings to electronic systems, including developing departmental matrices to more efficiently manage incoming calls, and sending certified and approved drawings to customer base.
professional experience
sumitomo machinery corporation of america, chesapeake, va 1999 c 2009
administrative assistant (1999 c 2009)
additional dual roles held throughout tenure
technical documentation coordinator (2007 c 2009) • data analyst (2005 c 2007)
engineering assistant (2003 c 2005) • aftermarket supervisor (2002 c 2003)
customer service representative (1999 c 2002)
group health association, city, state 1986 c 1999
customer service supervisor
education & technical summary
extensive business management coursework george mason university
extensive nursing training harper hospital school of nursing
six sigma green belt certification accrediting agency / company
microsoft office suite • microsoft publisher • microsoft visio • printshop
adobe professional 8.0 • lotus notes 6.0 pgn (lan) • spss • jasc paintshop
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