executive assistant

productive, quality-oriented executive assistant eager to contribute 5+ years of exceptional executive support, administrative assistance, business development, project management, and interpersonal relation skills toward optimizing operations of a progressive organization. provide excellent client relations including active listening, analysis, empathy, problem identification, and resolution. skilled in supporting executives with demonstrated excellence. dynamic organizational skills; expertly handle multiple clients concerns with minimal error and consistent accuracy. prominent relationship builder, able to magnify the benefit of mutual relationships with professionals within a multi-level organization.

 

core competencies

business administration / administrative assistance / report generation

records management / client relations / teambuilding & leadership

team building & motivation / scheduling / data entry / organization / time management

 

technical competencies

 

technical competencies: microsoft outlook, word, and excel

career history

 

hsbc, lisle, il

executive secretary, 04/2004 c 05/2009                                    

         supported the business activities of the divisional vice president of the central division with professionalism, tact, and a strong ability to prioritize.

         remained an integral participant in the effective functioning and leadership of 72 to 81 branch offices spread throughout the midwest region.

         facilitated set up for meetings and business sessions including 15 to 175 attendees.

         accurately administrated an operational budget of $00; ensured proper distribution and appropriation.

         held accountable for securing travel arrangements for up to 100 managers.

         provided oversight and ensured completion of closing tasks for 89 branches and the divisional headquarters.

-         quickly indicated the best solutions to resolve executive complaints.

-         implemented organization and attention to detail while generating daily, weekly, monthly, and year-end reports for assessment by upper management.

-         scheduled engagements on behalf of manager with maximum organization and no overlapping events.

-         remained accessible to clients and introduce proactive solutions in an effort to resolve client concerns.

-         orientated newly-hired personnel and verified that they were properly prepared to complete new assignments.

-         handled personnel management functions including awarding accolades and incentives to deserving staff and assisting with back-end payroll audits.

 

hsbc, woodridge, il

sales assistant, 09/2002 c 04/2004                                                       

         stood as initial point-of-contact for client seeking to conduct business in-person or via telephone; consistently maintained and maximized client relations leading to high retention.

         assessed clients current accounts to determine where attempts to offer new solutions would be welcomed.

         handled monetary transactions including payment posting, depositing bank funds, and client service needs.

-         mastered consumer lending policies according to ecoa requirements and generated sales and compliance reports for branch manager s daily review.

-         generated loan documents and verified completion according to established standards.

-         supported the branch sales manager by maintaining vendor logs, completing audit detail report logs, completing reports, and balancing over exception reports.

education

course of area of study

joliet junior college, 1996 c 1997