yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

solutions-focused network administrator and field technician eager to contribute technical proficiencies as well as dynamic customer service and project management skills toward supporting employer operations.

career profile

ø  several years of successful it, troubleshooting and application deployment experience.

ø  numerous comptia and microsoft technology certifications.

ø  proven testing, troubleshooting, helpdesk and user support capacity.

ø  expertise in network engineering user service and software operating systems.

ø  proficient in software, databases, operating systems and telecommunications issues.

ø  capacities in disaster recovery, antivirus, hardware, networks and documentation.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 

professional certifications

microsoft certified professional, windows server 2003 & 2008

microsoft certified professional, windows xp & 2007

comptia security+ certification

comptia network+ certification

comptia a+ certification

automotive technology certification, indiana state university

 

technology skills

etrust, mcafee, symantec and trend micro antivirus, arc serve, backup exec, ms backup and veritas backups, internet explorer, mozilla firefox, netscape and opera browsers, compaq, dell, gateway and hp workstations and laptops, dlink and linksys routers, hubs, kvm switches, wireless access points, ethernet, external modems, rsa and drac remote cards, thin clients, cat, coaxial and fiber optic cables, cables assembly, management, testing and punchdown, ms dos, windows 9x, me, 2000, xp and vista, server 2003 and 2008, virtual pc 2007, ipx/spx, netbios, netbeui, osi layers, pop3, smtp, tcp/ip and wmi protocols, remote desktop, ibm ts3270 terminal, terminal services, norton pc anywhere, vnc, citrix gotoexpress, adobe creative suite, citrix farm & client, ms office suite, open office, norton utilities including ghost, paint shop pro, act, altiris, perfect tracker, track-it!, remedy, spinrite, recuva, erd commander and acronis true image data recovery software.

professional experience

independent contractor, cloverdale, in                                                                                      2004 - present

       contracted projects for pinnacle partners, cdi, valcom, kforce, tek systems, tig, adesa, american funds, clarion health, duke energy, endeavour communications, klipsch and rci.

       configured dsl, rolled out active directory, deployed ibm desktops and provided tier i & ii support.

       traveled to client sites to resolve hardware, software, network and connectivity problems.

       supported compaq, dell, hp and ibm hardware, ms exchange mailboxes and user accounts.

       installed, tested and secured linksys, belkin and motorola wireless access.

       performed disaster recovery and data problem diagnosis.

 

ivc industrial coatings, indianapolis, in                                                                                           2009 - 2010

information technology network administrator

       managed ms windows network for locations in indianapolis, brazil, michigan, arizona and georgia. 

       documented application installation, troubleshooting procedures, company policies and software.

       monitored network performance, supported sales staff hardware and deployed desktop technology.

       diagnosed tcp/ip connectivity problems, tested applications and assembled network cable patches.

 

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indianapolis airport authority, indianapolis, in                                                                                  2008 - 2009

network junior administrator

       provided phone and desktop support to over 400 end-users and participated in round-the-clock help.

       implemented higher-efficiency software, reorganized company backup management and documented steps.

       trained staff and traveled to off-campus sites to resolve problems.

 

kaplan financial, indianapolis, in                                                                                                     2005 - 2007

desktop support analyst

       first response to infrastructure problems on third shift.

       ensured operation of company hp printers, asset management inventory database and pc images.

       designed diagrams of server closets, managed tape backup rotation and verified scheduled jobs.

       drafted documentation of company s server hardening process.

 

electronic strategies, inc., indianapolis, in                                                                                                 2004

systems engineer

       provided desktop and network support for clients and managed data backups for two client offices.

       installed unmanaged switches, maintained spare parts inventory and oversaw user accounts.

       frequently dispatched to customer sites to resolve technical problems.

 

logical choice inc, greencastle, in                                                                                                            2003

technical account manager & lead technician

       performed outside sales, managed store inventory, provided phone support and repaired pcs inhouse.

       negotiated agreements with local vendors and developed profit-maximization strategies.

       supported internet clients, diagnosed pcs, hardware and software.

 

projects  

indianapolis airport authority                                                                                                        2008 - 2009

       created and cataloged procedural and illustrative project documentation.

       researched, tested and documented part image application to replace norton ghost.

       trained authority personnel in proper usage.

 

duke energy & st. vincent s hospital workstation lifecycle program                                                     2007

       backed up old data, installed new operating systems and deployed new workstations.

 

adesa active directory rollout                                                                                                       2004 - 2005

       deployed desktops, replaced file server, backed up user data and restored pc settings.

 

 

other experience

prior to 2003, served m-r auto parts, greencastle, in, as counterman & outside sales representative, traveling to customer shops on sales calls, assisting machine shop with various services, assembling custom hydraulic hoses, mixing automotive and industrial paint, managing storefront and ordering merchandise.

 

 

education/training

ivy tech state college, terre haute, in

a+ certification, 2002