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Yyyyyy x. yyyyyy

xxx-xxx-xxxx 

Abc@xyz.com

 

Executive Support Specialist

Organizational Efficiency ~ Staff Supervision~ Quality Assurance

Results-driven and versatile Administrative Specialist seeking a new application of specialized skill set including Executive Support Effectiveness, Payroll Administration, and Data Organization.  Eager to apply these skills to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity.

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Effective Support Executive with seven years of experience managing business relations and special projects at senior management level.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite (Word, PowerPoint, Excel), Outlook, and Word Perfect, as well as various information databases and Server 2000/2003. 

Ø  Fluent in English and Spanish.

Functional Competencies

 

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Aids executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that should be brought to the attention of executive. 

Ø  Contacts or responds to contacts from high ranking individuals who may be from national or international firms and further utilizes appropriate judgment and discretion.

Ø  Note commitments made by the executive in meetings during meetings and arranges for staff implementation.

Ø  Arrange for staff members to represent organization at meetings and conferences.

Ø  Read outgoing correspondence for executive approval and alerts writers to any conflicts or departures from policies or executive viewpoints.

Ø  Analyze unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements and performance standards to create new systems or revise established procedures.

Ø  Prepare reports including conclusions and recommendations for solution of operational and administrative problems.  Issues and interprets operating policies.

Ø  Coordinate collection and preparation of operating reports such as budget expenditures and statistical records of performance data.

Ø  Ensure that request for action or information are relayed to the appropriate staff member and interprets requests, help implement action and decide whether an executive should be notified of important or emergency matters.

Ø  Advise individuals inside and outside the organization on the executive views on major policies or current issues facing the organization.

Ø  Follow through with plan of action proposed in meetings or conferences and ensures to report back updates of such proposals. Periodically reviews and flags paperwork for time sensitive issues.

Ø  Perform miscellaneous administrative duties as needed including; schedule meetings, maintain calendars, answer phones and file relevant documents.

 

 

Recent Key Accomplishments

 

Ø  Profitably managed 60% growth in total business during the last three years by utilizing extensive knowledge and skill of transportation logistics as well as significantly improved efficiency of deliveries by 35%, effectiveness in manpower by 25% and accuracy to 95%.

Ø  Became first employee in the 20 year history to acquire an account which generated 100k in new revenue a year.

Ø  Implemented a hiring procedure with Human Resources which established a guideline for attracting the right personnel and raised our standards on the type of employee which would be the right fit for the company vision.

Ø  Created and designed informative manuals for onsite clients which enabled Operational Managers to operate each location efficiently. This manual decreased training time process drastically by 30% due to reductions in time and money related to training employees at individual facilities.  Additionally, manual increased billing charges by 50% due to fact that it provided accurate information based on facts which clients could reference for proof of why they were billed accordingly for services rendered.

 

 

Professional Career Track

 

 

Executive Assistant to President / Manager of Operations, Blisset, LLC                         2006-Present

 

  Primary responsibilities included comprehensive management and oversight of day-to-day operations. 

  Implement policies / procedures to increase efficiency from our employees, raised company standards.

  Designed and created a unique new employee ID with vendor which included a hologram security features. The employee ID enhanced the company s professional outlook giving us a distinctive appearance, recognition and it gave us access to buildings which were a gateway for new business.

  Review P / L Reports and Provide Operational Managers with solid tools and tips which increased profits for their divisions by 25%. Solid tools and tips were how to work with less staff members to increase productivity, how to bill clients for different services included waiting time, package weight, inside delivery status, fuel surcharges and adding on parking fees.

  Manage heavy company calendar to ensure accurate record of attendance, schedule coverage at different facilities, coordinate vacations, company monthly meeting and input weekly payroll inquiry information.

  Process weekly expense reports reflecting company vendors and the services rendered to the company.

  Played vital role in the hiring process within numerous departmental facets, from line staff to Executive Management.

  Supervised and trained Operational Manager s on how to utilize our courier system and how to bill clients accordingly to increase revenue for the company by selecting the correct service for the job ordered placed by client.

 

Executive Assistant to Director / Senior Coordinator, VERITAS, Inc.                                 2003-2006

 

  Responsible for creating End of The Month Reports, manage calendar for staff meetings, appointments, staff scheduling agenda for every month and provide administrative support to counselors.

  Upkeep database information entry of new clients and to ensure counselors were following state procedures laws for their clients.

  Reorganized and developed a system for the daily office operations to follow which helped keep accurate scheduling of coverage, raised accountability, and have the ability to pin point under whose command issues were encountered.

  Created documents expeditiously for the Director to accommodate necessary changes in procedures for facility policies and procedures.

 

 

Academic Training & Additional Information

 

n Business Administration Coursework Completed, City College of New York

n Fluent in English and Spanish

 

 

 






 

 

Tomas A. Robles

 

 Executive Support Specialist

Communication Protocols C Problem Solving & Strategic Development

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer numerous years progressive advancement in key roles as a support specialist and business development professional.  I am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, account management, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.

 Additionally, I have worked in a functional support roles within the following capacities; information management between multiple departments, scheduling and appointment coordination for high level executives, as well as various operational reviews and recommendations to senior management.  Further, I am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget.  I offer several years of practical training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which I am assigned. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.  Further I am open to discussing relocation if this should be a requirement.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

 

Sincerely,

Tomas Robles

 

 

 

 

 

 

 

Tomas A. Robles

 

 Executive Support Specialist

Communication Protocols C Problem Solving & Strategic Development

 

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple operational and growth aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Operations and Business Development Professional leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives. 

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Tomas Robles

 

 

 

 

 

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