yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive customer service role within a dynamic and successful company.

 

profile

 

• offer over 13 years of solid and progressive customer service experience, including expertise within account management, procedural improvement and team leadership capacities.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• in depth expertise in revamping company processes and procedures to improve efficiency and reduce cost.
• excel in recruiting, building and leading top-performing, client-focused staff of over 30; able to implement feedback on developing employee strengths.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer and client services interaction both in person and via telephone.
• dynamic communication, presentation, negotiation, and relationship management skills.
• skillful at performing independently or within a team to exceed all operational goals and objectives.

 

professional experience

service delivery manager telwares                                                                                           2006-present

• sharp business acumen and experience in managing broad scope of operations, from account management, customer training and platform maintenance to client business review, service package upgrades and account troubleshooting.
• actively serve as main customer interface and escalation point person, ensuring customer receipt of contracted deliverables and resolution of delivery issues.
• successfully collaborate with it team in performing qa testing on new reports, gathering client specifications for new reporting opportunities and designing new reports to automate internal processing.

 

senior customer service supervisor promise keepers                                                                  2003-2006

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• effectively hired, trained and directed 8-member staff and actively collaborated in human resource operation functions such as candidate interviews, new employee training, evaluating performance and providing guidance/mentoring.
• managed broad scope of operational activities including copy writing/editing, product returns, credit card troubleshooting and delinquent accounts recovery.

 

office manager air culinaire                                                                                                          2002-2003

• successfully managed a wide range of operational duties, including petty cash supervision, order preparation and purchasing.
• responsible for maintaining employee schedules, preparing chef's lists of items to be made and maintaining stocking levels at all remote locations.

 

professional education

 

coursework in business administration front range community college in westminster, co           2002

 

coursework toward bachelors in business administration itt technical university                            2007

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

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hiring agent name

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company name

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dear__________________:

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include expertise in customer account management, business operations and employee development. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy