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yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       xxx-xxx-xxxx • abc@xyz.com

 

~ proven top sales producer • expert in policy / procedure administration • cross-functional team leader ~

 

results-driven leader specializing in retail / food management eager to contribute operations, business development, profit / loss, and team building expertise toward maximizing a progressive employer s bottom-line performance.

 

profile

 

         expert at directing all-inclusive international operations for retail big box-type stores to include managing specialty, convenience, liquor, and military clothing sales sites, as well as high-profile qsrs (i.e. burger king, taco bell, and pizza hut).

         dynamic public relations talents; excel in identifying lucrative sales opportunities and defining targeted strategies for capturing new business, developing existing clientele, and attaining solid leveraging in highly competitive markets.

         adept at multitasking within fast-paced, high-pressure environments and strategically planning, prioritizing, and coordinating individual and team-based workflow to optimize productivity, efficiency, and quality.

         empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction while concurrently providing continuous business solutions to attain maximum revenue.

         honored with prestigious department of defense civilian war on terrorism medal.

 

professional synopsis

 

flying j, ogden, ut

district manager                                                                                                                                                                           2006 c 2009

 

key accomplishments

ø reduced management turnover from 170% to 32% in less than two years, as well as hourly rates from over 200% to 68%.

ø recognized for improving csi ratings up to 92% by driving quality service standards and enhancing operations performance at all 14 personally managed restaurants.

 

         applied strong leadership talents toward directing high-volume operations with over $15 million in annual sales to include recruiting, training, and supervising 450 top-performing personnel and managing profit / loss to comply with budget goals.

         provided key mentoring activities instrumental in developing results-driven teams and ensuring competitive performances, as well as overseeing district-wide human resources efforts to maximize productivity and profitability.

 

army & air force exchange service, dallas, tx (headquarters)

district manager / general manager                                                                                                            1986 c 2002 / 2002 c 2005

 

key accomplishments

ø optimized business success for a department of defense organization that offers worldwide retail, food, and personal services designed to generate revenue in support of army and air force troops and families.

ø successfully converted iraqi-based buildings and tents into viable new retail stores within five key areas to include opening multiple burger king, taco bell, subway, and pizza hut restaurants, and various coffee shops.

ø achieved superior accomplishment awards for 1992, 1994, 1995, 2000, 2001, 2002, and 2004, as well as excellence awards in 1991 and 1989, among numerous other honors.

ø improved inventory accountability of less than 1% each year within district to include reducing inventory by $10 million in 2005 and exceeding all established turn levels.

ø won best district for western region in 1998.

 

         strategically steered multiple retail operations to include big box department and specialty stores, as well as qsrs (i.e. burger king, taco bell, subway, baskin-robbins, and pizza / sub shops) and wide-ranging personal services (i.e. beauty / barber shops, optical services, car rentals, cell phones, laundry / dry cleaning).

         expertly facilitated inventory management practices worth over $30 million to meet comprehensive corporate stock goals.

         achieved advantageous sales generated by developing strategic plans to grow business and future capital improvements.

         supported diverse human resources activities to include coordinating all wages, awards, staffing, and disciplinary actions.

yyyyyy x. yyyyyy

                                                                                                                              xxx-xxx-xxxx • page two

 

~ proven top sales producer • expert in policy / procedure administration • cross-functional team leader ~

 

professional synopsis

(continued)

 

army & air force exchange service, dallas, tx (headquarters)

division chief of food / services / vending / automotive / motion picture europe region                                 2000 c 2002

 

key accomplishments

ø spearheaded plans to open over 100 new food facilities in europe over a five-year span, as well as developing strategies to renovate personal retail services facilities (i.e. beauty / barber shops, laundromats).

ø managed successful site operations of high-profile companies such as burger king, popeyes, baskin-robbins, subway, taco bell, cinnabon, seattle s best coffee, and charley s steakery, among others.

ø established food and personal services in support of operation enduring freedom after 9-11.

ø created innovative initiatives to standardize european-based automotive programs in coordination with over 30 full-service automotive repair centers.

 

         met and / or exceeded all set goals as director of over 500 qsr food facilities, 1800 personal services operations, 3000 vending machines, and 40 theaters with total annual gross sales of over $650 million to include overseeing a team of nine results-focused senior specialty management and support staff.

         ensured all delivered programs operated to franchise and aafes standards, along with organizing and administering all facility-wide pricing and contract negotiations.

         led strategy development for business partner marketplace growth to include creating integrated approaches to improve sales, product awareness, and brand images while concurrently cultivating high standards in quality and service.

         liaised among executive-level management and staff to proficiently coordinate all regional profit / loss activities, as well as network among franchise operations to develop critical growth opportunities within european markets.

 

assistant area services manager                                                                                                                                              1984 c 1986

 

key accomplishments

ø formulated strategic business decisions based on analysis of regular automotive and services sales summaries to drive bottom-line results, along with introducing new products / services to profitably increase market share.

ø successfully set weekly area gasoline prices to ensure seamless operational processes at all times.

 

         drove operations growth within a high-volume automotive program among eight facilities to include effectively monitoring all contractor compliance in coordination with personal services facilities support.

 

professional development

 

executive development seminar

western management development center

 

executive program

leading with impact, linking people, strategy, & results

pennsylvania state university

 

executive management program

texas a&m university

 

equal employment opportunity for managers

army & air force exchange services

 

leadership education & development

army & air force exchange services

yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       xxx-xxx-xxxx • abc@xyz.com

 

~ proven top sales producer • expert in policy / procedure administration • cross-functional team leader ~

 

 

 

date

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply proven retail / food management experience specializing in operations, business development, profit / loss, and team building toward maximizing your bottom-line and ensuring continued marketplace dominance.  i am an expert at directing all-inclusive international operations for retail big box-type stores to include managing specialty, convenience, liquor, and military clothing sales sites, as well as high-profile qsrs (i.e. burger king, taco bell, and pizza hut).  i excel in identifying lucrative sales opportunities and defining targeted strategies for capturing new business, developing existing clientele, and attaining solid leveraging in highly competitive markets.

 

most recently, as district manager for flying j, i applied strong leadership talents toward directing high-volume operations with over $15 million in annual sales to include recruiting, training, and supervising 450 top-performing personnel and managing profit / loss to comply with budget goals.  during this time, i improved csi ratings up to 92% by driving quality service standards and enhancing operations performance at all 14 personally managed restaurants.  i also reduced management turnover from 170% to 32% in less than two years, as well as hourly rates from over 200% to 68%.

 

you will find me to be a profit-focused leader who empowers associates to make decisions to reflect positively on corporate well-being and customer satisfaction while concurrently providing continuous business solutions for maximum revenue.  in addition, i consider myself an out-of-the-box thinker with the ability to create and implement best practice methodologies that achieve strategic and cost-effective alignment with corporate goals.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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