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Corrinne Norris
2446 Halstead Drive
z Xxxxxx, XXXXXX xxxxxx z (xxx-xxx-xxxx z abc@xyz.com

 

Dynamic, enterprising, and successful Home Health Care Administrator and Operations Professional with a track record of leading strategic process improvement, services delivery, and fiscal accountability initiatives, while aligning day to day business strategies with corporate goals for success.  Strong leader and motivator with the ability to quickly secure the trust and cooperation of staff members at all levels.  Adept at leading start ups and turnarounds, while implementing industry best practices to optimize business results.  Core competencies include:

 


P&L Accountability/Budget Administration

Business Development/Marketing/PR

Employee Development/Performance Management

Customer Service Focused/Client Relations Driven

Develop/Implement Policies and Standards

Oversee Purchasing/Procurement/Billing

Sales Management/Community Networking

HomeSolutions/McKesson/Centrix Software


 

Professional History

 

2010:  Pinnacle Senior Care, Houston, XXXXXX - Administrator

2009 to 2010:  Addus Healthcare Inc., Las Vegas, NV - Health Care Liaison

2008:  Guardian Angel Health Care, Las Vegas, NV - Community Liaison

2003 to 2008:  Colonial Home Care, Las Vegas, NV - Community Liaison/Sales Director

 

Professional Profile and Accomplishments

 

© Drive aggressive cost containment and lean initiatives to optimize profitability levels; reduce contractor costs by 19% by leveraging strong negotiation and process improvement strategies.

© Introduce standardized polices and procedures to enhance ease of work qualities; increase Medicare reporting results, and accelerate RAP submission by 50days, increasing timeliness of payments by 30%

© Spearhead the development and implementation of training and job description processes to ensure communicate of clear expectations for each member of the team, resulting in an increase in employee retention by 45%.

© Decrease overall non-collection funds by 45% through the integration of a highly effective collections program.

© Implement a formalized customer service requirement for all business units; decrease frequency of customer complaints and increase secret shopper scores.

© Develop extensive community network to maximize referral opportunities; increase brand awareness and community interest through direct marketing and census development strategies, increase direct patient referrals by 200%.

© Develop standardized sales training to optimize sales results and decrease training time and cost investment in new sales personnel; consistently adjust market mix to reflect community needs.

© Manage recruiting, hiring and interviewing processes; consistently identify, select and assemble high performance sales, administrative and operations teams.

© Maintain oversight of billing office and HR files; ensure complete accuracy of all information and consistently achieve passing results on state audits.

 

In Progress:  DeVry University - Bachelors Degree, Business Administration, Health Services Management

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