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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ Hxxx-xxx-xxxx ▪ C xxx-xxx-xxxx ▪ Abc@xyz.com
Profile
Diligent, results-oriented Accounts Receivable / Collections Manager with over 20 years of progressive experience in AP, AR, collections, customer service and office management
Ø Completed three Lean Projects; created $1M in past due savings each month for a major client by identifying process disconnects between client and Genpact
Ø Spearheaded team in meeting record setting goals for a Fortune 100 client, Genpact
Ø Achieved lowest past due percentage on record, Genpact
Ø Recognized for maintaining zero employee attrition rate, Genpact
Ø Currently pursuing Greenbelt Six Sigma certification
Career Track
Assistant Manager C Collections Team Lead, GENPACT, Wilkes Barre, PA 2006 C Present
Oversee full-scope responsibilities for the day-to-day management of eight analysts collecting for a Fortune 100 client
Successfully juggle multiple priorities, including managing invoice to cash collections, customer service, staff supervision and reporting (client and in-house account progress metrics reporting)
Ensure team meets monthly goals by completing daily account level desk reviews with staff and providing direction for escalation while focusing on timely payments to meet client deliverables
Effectively manage staff development, performance reviews, corrective action plans, time sheets, bonus calculations and new hire training (Revenue Cycle Management and Invoice Collections)
Maintain customer satisfaction by resolving disputes and developing strong business relationships with client field teams
Play an instrumental role in gaining new business by demonstrating company attributes during tours with perspective clients
Received regular promotions from Account Analyst and Subject Matter Expert Invoice Collections to Team Lead due to outstanding job performance
Accounts Receivable, KEYSTONE SANITARY LANDFILL, INC., Dunmore, PA 1991 C 2006
Upheld full-accountability for all accounts receivable and customer service operations, including invoicing, collections, dispute resolution and some financial cash flow responsibilities
Successfully completed accounts payable duties for Landfill and two affiliate companies, including invoice to receiving matching, 3-way invoice to receiving PO matching, non-PO accounts payable, invoice entry, aging review and quality control for data entry
Accurately managed the reconciliation of all 16 bank accounts as well as cash flow management and bank transfers to cover weekly check runs
Maintained audit readiness by balancing all accounts to the General Ledgers
Drove service excellence by providing new hire training and overseeing all office functions
Office Manager, MATSON & ROSA CLARKS, Summit, PA 1989 C 1991
Successfully managed retail store office and performed all accounting functions, including payroll, accounts receivable, accounts payable and company incentive plan maintenance
Ensured optimal inventory levels while controlling overhead costs when ordering merchandise and recording inventory
Built a strong team by interviewing and hiring new personnel
Additional Professional Experience
Co-Owner, DONE-MORE COMMERCIAL CLEANING LLC 2009 C Present
Co-Owner, SERVICEMASTER CLEAN FRANCHISE 2001 C 2008
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