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career objective
enthusiastic team player with sharp business acumen and customer skills in multiple industries eager to contribute to the success of a progressive organization
profile
ø offer solid experience in sales, customer service, and operations management, with expertise in the hospitality, real estate, financial, and professional services arenas
ø extensive studies in business administration and strong understanding of financial principles
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø proactive team player equally effective in independent and collaborative environments
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø fully trilingual in english / armenian / russian, with french and arabic language skills
education
university of phoenix, los angeles, ca anticipated graduation insert month 2010
studies toward master of business administration c 3.81 gpa
yerevan state university of economy & law, yerevan, armenia 2004
bachelor s degree in international relations, with honors c 4.0 gpa
- selected to participate in 6-month unesco internship program
professional experience
palladio restaurant, glendale, ca
insert date c date
manager
- successfully manage front-of-house and back-of-house activity for busy restaurant
- drive human resources functions, including hiring, training, scheduling, and supervising employees
- direct procurement of food, equipment, and restaurant supplies; manage stock to reduce turn time
- actively increase sales through exceptional customer service and speedy resolution of escalated issues
carlo inc., sherman oaks, ca 12/09 c present
property manager
- effectively oversee all aspects of day-to-day operations for major residential construction project
- work closely with interdisciplinary specialists including quantity surveyors, building services engineers, foremen, and subcontractors to meet client specifications
- ensure all work meets safety, inspections, and quality standards; regularly conduct site tours, safety checks, and materials tests
apex dental group, woodland hills, ca 9/07 c 12/09
manager
- performed a broad range of office management and client relations duties for busy dental practice
- scheduled patient appointments and front office staff in line with business needs
- verified insurance information and eligibility, maintained electronic records, and processed payments
- served as primary point of contact for clients
ing direct, los angeles, ca 12/05 c 3/07
sales department / customer service / banking representative
- provided excellent customer service for existing and prospective clients; maintained strict levels of confidentiality
- efficiently coordinated and executed money transfers
- acted in a receptionist capacity answering phones and directing calls as appropriate
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