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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

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productive, quality-oriented professional eager to contribute exceptional project management, interpersonal relation and customer service skills toward optimizing operations of a progressive organization.

 

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ø  offer extensive experience in problem solving, account management and project coordination.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as customers and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

 

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ibm, minneapolis, mn                                                                                                                      1998-present

delivery project manager (2006-present)

  contribute dynamic leadership skills in managing escalated service delivery issues, with strong focus on ensuring customer satisfaction.

  exhibit organizational skills and strong attention to detail to ensure service delivery response per the contract requirements.

  apply advanced communication skills toward responding to inquiries, troubleshooting issues and resolving problems.

  manage a monthly conference call to optimize smooth flow of communications, educate each site on upcoming events of installs, de-installs and ongoing issues, and discuss outstanding issues.

  prepare a detailed spreadsheet to track all service calls for these locations for each past month s history, utilizing excel.

system service representative (1998-2006)

  demonstrated exceptional problem solving skills in defining issues, finding appropriate tools for resolution and obtaining necessary information.

  proficiently applied sharp critical thinking skills toward following procedures, implementing logical and procedural solutions and tracking/inventorying supplies.

  tracked customer orders by creating comprehensive spreadsheets using lotus notes and lotus word pro.

  utilized a large mainframe environment with installs/upgrades for maintenance of cpu, front-end processor, tape and dasd mainframes, and linux-based computers, illustrating strong technical skills.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

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2-year degree in electronics - nei college of technology, columbia heights, mn

 

 

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