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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

                                                                                                                                 

 

 

Office Manager/Operations Administrator

 

Medical Clinic ~ Hospital

 

Qualifications Profile

 

Ø  Offering numerous years of progressive experience in medical/healthcare field, from Appointment Secretary and Receptionist to approximately 6 years as a Office Manager with busy Internal Medicine Clinic

Ø  Comprehensive background in patient/appointment scheduling, ICD-9/CPT coding, insurer and patient billing, regulatory compliance, and physician/medical staff relations

Ø  Excel in hiring, training and directing high-performance staff, with emphasis on superior patient servicing as well as optimal productivity and efficiency of office operations

Ø  Sharp business acumen, with administrative/managerial background spanning collections, account postings/reconciliations, payroll, bookkeeping, banking, procurement, vendor/supplier relations, and inventory control

 

Career Track

 

Office Manager, North Mississippi Medical Clinics- West Point, MS; 1998-2005

Rapidly progressed from Receptionist to assume management of busy medical office employing 9 administrative staff and supporting 3 Physicians and 1 Nurse Practitioner; included hiring, training, annual evaluation, and supervision of personnel

Focusing on delivering quality service, successfully led office to boost patient satisfaction levels from 85% to a consistent 98-100%

Proficiently steered broad-scope areas of operations, from patient scheduling and ICD-9/CPT coding to billing review/approval and collections as well as payroll review/approval, banking, meds/supplies ordering, and inventory control

Consistently ensured critical compliance with HIPPA regulations and efficiently prepared office and staff for JCAHO accreditation

 

Appointment Secretary, Institute for Total Eye Care-Montgomery, AL; 1998

Efficiently managed appointment scheduling for 4 physicians as well as handled inbound phone calls

Effectively posted patient account payments and filed insurance claims

 

Assistant to Corporate Credit Manager, Seabrook Wallcovering-Memphis, TN; 1984-1997

Successfully spearheaded timely collection of approximately 650 accounts representing cumulative $650K in revenue per billing cycle, substantially boosting monthly percentage collections; followed through with posting and balancing all payments to client accounts as well as processing daily deposits

Productively sorted/distributed sales orders for 15 nationwide branches as well as placed factory orders with multiple suppliers

 

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