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yyyyyy x. yyyyyy 16 hudson valley landing, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                        xxx-xxx-xxxx • abc@xyz.com

 

~ expert in workflow prioritization • business development specialist • cross-functional team leader ~

 

results-focused leader specializing in the hospitality industry eager to contribute expertise in driving operations,

business development, profit & loss, and team building initiatives toward maximizing a company s success.

 

profile

 

         offer seven years of progressive hospitality management experience from front office manager to general manager roles.

         demonstrate expertise in start-up operations, policy development, budget administration, and guest services.

         skillful within multiple industry-wide facets to include demonstrating success in event planning and client relations.

         represent an exceptional image of hotel facilities to generate a loyal visitor base and the encouragement of fellow associates to make decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction.

         foster cohesive teamwork across a multitude of personnel levels; effectively interface with all business representatives.

         solid supportive analytical, problem-solving, and troubleshooting skills.

 

~ professional development ~

 

fairfield inn by marriott connect u general manager certificate

courtyard by marriott connect u general manager certificate

tharaldson lodging general manager certificate

 

supplemental certificates

servsafe • cpr / aed

cfrst strategic alignment • pool operations

 

~ technical proficiencies ~

 

fosse reservation system • micros • marsha • one yield

star reports • microsoft office • internet applications

 

professional synopsis

 

archon hospitality, albany, ny

general manager fairfield inn by marriott                                                                                                               2008 c present

 

key accomplishments

ø successfully turned 2008 s red zone qa and gss results by the end of the year.

ø expertly managed all hotel expenses to maintain budgetary expectations and achieve 50% flow thru.

 

         apply dynamic leadership talents toward directing broad scope of business functions within a 99-room property to include revenue / budget management, financial analysis, human resources, and general hotel operations.

         cost-effectively schedule employees throughout all hotel areas to maximize bottom-line results.

         demonstrate knowledge of profit / loss reporting to proficiently analyze key expenses.

         liaise between hotel management and staff to plan strategic business objectives which involve successful goal setting and organizational policy development.

 

tharaldson enterprises, kingston, ny / albany, ny

general manager courtyard by marriott                                                                                                                          2007 c 2008

 

key accomplishments

ø achieved 96% quality assurance inspection scores to include receiving a 93% on very first qa as hotel s gm.

ø sustained exceptional green guest satisfaction scores since hotel grand opening.

ø recognized with #1 ranking for 2008; attained nominations for enterprise hotel of the year and marriott general manager of the year ; honored with gss and marriott s silver focus award for 2007.

ø kept housekeeping budget under $4,000 by adhering to all cost control guidelines.

 

         strategically steered operations of an 89-room property to include analyzing regular business / sales summaries, as well as developing targeted marketing initiatives to boost profitability within competitive industry markets.

         directed productive work environments to cultivate a strong brand image and high-level quality and service standards.

yyyyyy x. yyyyyy

                                                                                                                                                                                xxx-xxx-xxxx • page two

 

~ expert in workflow prioritization • business development specialist • cross-functional team leader ~

 

professional synopsis (continued)

 

tharaldson enterprises, kingston, ny / albany, ny (continued)

assistant general manager courtyard by marriott                                                                                                         2006 c 2007

 

key accomplishments

ø surpassed sales goals with gross house profits exceeding 100%, as well as ranking #1 for courtyard brand with marriott rewards enrollments rates.

ø spearheaded over 10 consistent months of solid green gss scores at over 85%.

 

         drove business growth by actively recruiting and supervising top-performing front desk and evening personnel, along with creating comprehensive training / development programs in coordination with corporate objectives.

         contributed excellent interpersonal relations abilities instrumental in conducting valuable meetings designed to facilitate productive team building, improve communication measures, and encourage useful staff feedback.

 

operations manager courtyard by marriott                                                                                                                                  2006

 

key accomplishments

ø provided a superior professional example which initiated high expectations for outstanding guest satisfaction scores.

 

         led details-driven housekeeping and maintenance teams in sustaining optimal facility operations to include inspecting all guest rooms for quality assurance and cleaning up to 18 rooms per day as necessary.

         developed positive staff relationships through high-energy daily meetings and individualized task planning.

         assessed housekeeping and maintenance supplies to place accurate inventory orders.

 

pre-opening courtyard by marriott                                                                                                                                    2005 c 2006

 

key accomplishments

ø set up kingston courtyard by marriott s innovative website through epic, along with participating in all aspects of ramp up to include sales blitzes.

 

         contributed proven business development talents instrumental in managing pre-opening hotel activities in absence of a general manager, as well as directing all cleaning, set-up, and organization of an 89-room facility.

         coordinated a high-volume two-day job fair and objectively interviewed and hired over 20 skilled employees.

 

acting operations manager courtyard by marriott                                                                                                       2005 c 2006

 

key accomplishments

ø raised scores from red to clear and green by effectively managing housekeeping and maintenance teams.

ø proactively trained new operations manager for towneplace suites for consistency among diverse brand operations.

ø improved employee morale throughout unique motivational incentive programs.

 

         optimized business success within a red zone property by performing in an acting operations management role during personnel transitioning to include placing all inventory orders and attending corporate gm meetings in washington, d.c.

 

ramada inn, kingston, ny

front office manager                                                                                                                                                                  2002 c 2005

 

key accomplishments

ø showcased knowledge of all hotel services to promptly handle guest requests and resolve key challenges.

 

         demonstrated strong supervisory qualities in successfully building and leading front desk, lifeguard, and maintenance teams, along with maximizing productivity by using sharp multitasking, organizing, and room blocking skills.

 

education

 

extensive business coursework

ulster county community college

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