career profile

results-oriented professional with solid knowledge of customer service and best practices for the related business context. perform daily functions and requests according to appropriate internal policies and procedures.   demonstrate a commitment to continuous improvement, to include the use of contemporary applicable technology.

customer service / teambuilding & leadership / public relations / retail

professional development & training / written & verbal communication / merchandising

education

bachelor of science in psychology, 05/2010

washington state university, pullman, wa

associate of arts, 05/2007

highline community college, des moines, wa

professional experience

bartender/cocktail waitress, 03/2009 c present ~ azteca mexican restaurant, federal way, wa
bartender, 05/2007 c 09/2008 ~ my office bar & grill, pullman, wa

• mix ingredients according to drink recipes to prepare cocktails, wine, and beer beverages.
• order and maintain liquor and bar supplies; monitor and maintain an inventory of supplies.
• check id of customers to make sure they meet age requirements for purchase of alcohol.
• clean up after customers and clean work area; wash glassware and utensils after each use.
• serve customers in a friendly and helpful manner and determine when a customer has had too much alcohol.
• sell or influence others and collect payment and operate a cash register.

 

retail associate, 12/2004 c 12/2005

fedex kinko's, federal way & pullman, wa

• maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• greeted customers and ascertain what each customer wants or needs.
• described merchandise and explain use, operation, and care of merchandise to customers.
• recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
• computed sales prices, total purchases and receive and process cash or credit payment.

activities

radio personality and genre manager, 10/2005 c 05/2007

kzuu 90.7 fm, washington state university, pullman, wa

opinion columnist, 01/2006 c 05/2007

the daily evergreen, washington state university, pullman, wa