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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

results-driven professional eager to contribute superior office management, administrative, and customer service skills toward supporting the employer in optimizing operational and financial performance

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career profile

offer numerous years of progressive experience in office environments, with expertise in:

ø  managing office administration including payroll, accounts payable/receivable, invoicing, and data entry

ø  hiring, training, and managing top-performing support teams

ø  providing software testing and development, as well as training staff and assisting with large-scale conversions

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

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professional experience

dubois associates, rockland, ma                                                              2003 c present

office manager

  • effectively handle all facets of office administration for this manufacturer s rep. organization that is the parent of three companies
  • execute all payroll, accounts receivables, and accounts payables
  • train staff and customers in use of software programs; maintain administrator role for the ms share point site
  • proficient in quickbooks; created workflow for oce plotter and blue print scanner

 

russo products, randolph, ma                                                                 2007 - ?

office manager

  • accurately calculate commissions for specific states and massachusetts state taxes
  • responsible for entry of retail operation receipts
  • provide customer service, including outstanding balances, researching invoice histories, and resolving warranty issues
  • acted as an advisor for company s new software program

 

perkins inc., taunton, ma                                                                        2002 c 2003

accounts payable (temporary position)

  • proactively reconcile invoices and research deductions on receiving and invoices
  • responsible for third-party billing and invoicing
  • proficient with as/400 system

 

 

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daphne egan                                                                                                                                    page 2

 

car parts technology, allentown, pa                                                          1998 c 2002

senior support specialist

  • successfully troubleshoot support calls on vast software program; additionally acted as primary contact for midas shops conversion to vast
  • accurately enter and log data using track gear and lotus notes
  • efficiently test and report faults on updated releases; recommend software advances
  • advise on issues related to conversion from as/400 back office software to windows-based program including visual basic and access
  • served as lead for all beta testing sites

 

odl inc. (formerly red-boy products), multiple locations                    1987 c 1998

customer service administrator, allentown, pa (1992 c 1998)

         entrusted with responsibility of establishing customer service department

         effectively screened, hired, trained and directed staff; additionally conducted performance reviews

         initiated and directed quality standard program for orders and defective product

         served as primary contact for territory managers, outside sales representatives, odl corporate in zeeland, mi and outside facilities in san marcos, ca, dallas, tx, and atlanta, ga 

         additionally served as vendor contact for home depot, lowe s, builders square, and 84 lumber buyers

customer service administrator, zeeland, mi (1988 - 1992)

         in recognition of superior performance, steadily progressed within company to administrative role

         maintained northeast region customer base and built functioning service department

         introduced and implemented the acquired product line through direct communication with mis, scheduling, marketing, and shipping departments

customer service representative, bryantville, ma (1987 c 1988)

         specific duties included; order taking, preparing tickets for manufacturing, scheduling productions, sending samples to customers and expediting orders

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education

massasoit community college, brockton, ma                                               2008 - present

  • classes include powerpoint, windows, word, excel, administrative information systems, math and keyboarding

                                           

 

 

 

 

 

 

 

 

 

 

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