Yyyyyy x. yyyyyy              0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

                                               

Career Objective                             

Results-driven leader eager to contribute dynamic analytical, team building and communication skills toward actively supporting a progressive organization as a desktop support technician

 

Profile                                                

         Offer approximately 4+ years progressive experience in a wide array of environments with a comprehensive customer service background

         Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

         Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

         Dynamic communication, presentation, relationship building, and problem solving abilities

         Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders

         Technical proficiencies: MCDST, MCP, A+ Certified, Network+ Certified

 

Professional Experience                

FLEETCOR - Norcross, GA                                                                                2006 - Present

Client Service Representative

         Promote a structured & efficient collaborative team environment for maximum efficiency in effectuating superior customer service.

         Execute superior project management skills in understanding, interpreting and explaining company policies and procedures to staff.

         Develop long range goals and objectives in order to effectuate high levels of customer satisfaction.

         Ensure compliance with applicable governmental regulations & internal policies.

         Troubleshoot and resolve a wide array of client issues and concerns, including negotiating settlements with clients.

 

SAGE SOFTWARE - Duluth, GA                                                                        2005-2006

Technical Support Representative

         Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of technical support.

  Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.

  Resolved technical issues with client including installation/un-installation issues, environmental and program malfunctions and basic network diagnosis.

  Proficiently developed and executed financial and customer service strategies supporting enterprise-wide operations including technology implementation and staff training.

 

Prior experience

 

ADP - Alpharetta, GA                                                                                        2004-2005               

Clerk

 

Education & Professional Training                                                                      

 

A+, Network +, MCP and MCDST certified
Piedmont College, Demorest GA Selected computer science courses

 

 

 

 

Yyyyyy x. yyyyyy               0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking to a challenging position as a Customer Service Technician and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a proactive leader.

 

I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results. 

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy