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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 


objective

productive, quality-oriented customer service professional eager to contribute exceptional project management, interpersonal relation and team-building skills toward actively supporting a progressive organization in optimizing performance.

profile

ø  possess strong ability to build productive relationships, resolve complex issues and win customer loyalty.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

professional experience

austinwoods rehabilitation center - austintown, ohio                                                                       2008

state tested nursing assistant (stna)

  contributed dynamic communication and interpersonal relation skills in supporting residents perform their daily activities including washing up, getting dressed, using the bathroom and fluffing pillows.

  effectively planned, coordinated and facilitated stna functions to optimize productivity and efficiency, while providing friendly and professional services.

 

starbucks - niles, ohio                                                                                                                    2006-2007

barista

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  performed coffee-tasting seminars for local small organizations, exhibiting strong presentation and oral communication abilities.

 

mcdonald baptist academy            - mcdonald, ohio                                                                                  2004-2006

teacher/supervisor, assistant secretary

  developed and implemented engaging educational activities, while promoting the development of social, emotional and cognitive skills.

  proactively provided learner-centered leadership for students.

  engaged in positive relationships with staff, students, parents and community.

  demonstrated strong detail orientation and technological skills in utilizing a computerized accounting program to enter financial data and performing checks and balances.

 

americall corporation - mererville, indiana                                                                                         1999-2004

telephone service representative             

  successfully contributed to business development by using proactive telephone prospecting techniques to generate new customers.

  proficiently gained potential customers interest and trust through advanced communication and closing techniques.

education & professional development/training

bachelor of science in elementary education - hyles anderson college (crown point, indiana), 2004

state tested nursing assistant license

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

are you seeking a results-focused, solutions-oriented customer service professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by my career background, i have a comprehensive background in customer service.  from supporting high performance teams to facilitating superior client servicing, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yyyyyy x. yyyyyy

 

 

 

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