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Career Objective
Results-oriented Professional eager to contribute broad Project Management, Customer Service and Accounting background toward boosting bottom-line performance of dynamic company
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Feature dynamic communication skills, effectively collaborating across all areas of operations, corporate levels and clientele to maximize results and optimize customer relations
Ø Excel at fostering customer relations, quickly processing and researching all client needs and sufficiently resolving all requests/disputes; Proven ability to drive increased repeat/referral business by creating customer trust and providing exceptional follow-up
Ø Expertise in planning, coordinating and managing administrative workflow and projects to efficiently meet critical deadlines and operational goals
Ø Develop and implement best practice methodologies and ongoing improvement programs to achieve strategic and cost-effective alignment with overall goals and improved customer-satisfaction ratings
Ø Consummate team player with strong ability to train, develop and motivate associates
yyyyyy x. yyyyyy
Professional Experience
U.S. Postal Service, Greenfield, IN 2009-Present
Postal Carrier (Temporary)
Efficiently secure and deliver high-value mail/parcels to customers and businesses, consistently maintaining property security
Exercise excellent communication and problem solving skills daily, achieving high-level customer satisfaction standards
Novelty Inc., Greenfield, IN 2008-2008
Project Manager (Contract)
Oversee all stages of development, production and distribution of 2,000 annual products, integrating proper management software and advanced communication
Effectively utilize computer software to successfully manage and monitor projects
Demonstrate highly organized project management and communication skills, ensuring timely completion of projects
Horizon House Inc., Indianapolis, IN 2008-2008
Operations Manager
Excelled at managing customer service staff and customer service-related situations
Showed keen fiscal skills, creating and maintaining annual departmental budget;
Helped coordinate fundraising events and grant writing initiatives
Thrived at handling Human Resource matters, including hiring, evaluating, and disciplining staff
Town of Fishers, Fishers, IN 2006-2007
Project Manager/Development
Led customer feedback and follow-up for all residential and commercial building plans, accurately documenting review process; Noted for leading contractors toward safe-building practices
Maintained strong community relationships through emphasis of community safety
Showed strong proficiency in adapting to highly intensive computer software environment.
Alt & Witzig Engineering Inc., Carmel, IN 2006-2006
Project Manager, New Accounts
Displayed strong contract and negotiating skills, drafting extensive million-dollar bid proposals for labor, equipment and materials testing
Quickly and efficiently identified/solved problems, resulting in strong vendor and customer relations
Effectively submitted and tracked proposals for new and current projects, growing bottom line
Directed recruitment efforts for new Testing Division employees
U.S. Army, Fort Campbell, KY 1997-2001
Finance & Pay Specialist
Assisted service members/families with bi-weekly payroll, vacation accounts, and medical benefits
Accurately processed and maintained monthly vacation and savings plans
Excelled at quickly resolving high-volume soldier inquiries regarding promotions, pay and vacation
Life Partners Group, Denver, CO 1996-1997
Accounts Receivables Specialist
Cohesively worked alongside team members in receiving and updating client accounts
Promptly prepared late payment statements and non-payments for collections department
Exercised exemplary communication and computer skills in assisting insurance clients
Applied appropriate assertiveness and diplomacy when dealing with difficult clients/customers
yyyyyy x. yyyyyy
Other Employment
Counselor, Hamilton County, IN; 2002-2005
Sports Marketing Coordinator, YMCA of Greater Indianapolis, IN; 2001-2002
yyyyyy x. yyyyyy
Education
Indiana Wesleyan University, Indianapolis, IN
Bachelor of Science, Accounting (Present; GPA: 3.73)
United States Army, Fort Jackson, SC
Standard Military Finance Specialist, 1997
Technical Skills
Microsoft Office; QuickBooks, Project Manager and Crystal Reports
yyyyyy x. yyyyyy
xxxxxx Sweet Creek Trail
Fishers, IN 46037
xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a position with a dynamic company and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I feature extensive senior-level project management and finance and operations experience. I am now eager to apply this team-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.
As an employee, you will find me to be extremely skillful in a broad level of fiscal matters, including payroll, accounts receivables, grant writing and contract bid proposals. I m also a proven leader who thrives in team settings and excels at communicating with customers and fellow staffers. I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Christopher Walls
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