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Yyyyyy x. yyyyyy

5822 S. Moody | Xxxxxx, Il xxxxxx 

xxx-xxx-xxxx  | abc@xyz.com

 

Dynamic, ambitious and proactive Senior Level Technical Support Consultant with extensive network system programming, operations management and technical support experience, eager to contribute advanced technical savvy, project management and leadership skills toward optimizing the IT goals of a progressive employer.  Creative problem solver and relationship builder with a track record of developing key client relationships and providing outstanding end user support.  

 

Core competencies include:

 


   IBM Mainframe Networking Systems

   VTAM / NCP / APPN

   Enterprise Extender and TCPIT

   End User Training and Support

   Persuasive and Effective Communicator

   Organized, Efficient and Flexible

 

   Detail Oriented and Decisive

   Build Internal/External Alliances

   Lead Integration/Migration Projects

   Troubleshoot and Resolve Functionality Issues

   Install/Maintain Mainframe Software

   File Transfer Systems/FTP and SFTP


Professional History

           

2008 to Present:  Acxiom, Downers Grove, Xxxxxx - Technical Support Consultant

   Support internal and external customers with Gentran Integration Suite file transfer product; lead all installation, connection set up and configurations, apply dynamic technical savvy to optimize end-user functionality.

 

1996 to 2008:  Acxiom - CDC, Xxxxxx, Xxxxxx - Technical Support Consultant

   Actively supported internal and external customers; provided hands on technical and software support to Trans Union, installed VTAM, NCP and TCPIP changes, addressed and resolved connectivity and functionality issues.

   Supported connect-direct and mainframe network products, configured Cisco routers, frame relay, ISDN, encryption and DLSW applications.

   Gained extensive experience working with Mainframe IBM networking and acted as key support liaison for NIS department.

 

1994 to 1996:  TRANS UNION, Xxxxxx, Xxxxxx - Technical Support Consultant

   Coordinated gens and resolved end user issues; provided key support for both internal and external clients, installed phone modems, installed and configured UNIX system introduced CICS commands.

   Spearheaded project management strategies to successfully move 6 Trans Union bureaus from 1 location to another; ensured optimized business continuity during move.

   Performed installation and configured equipment to meet strict internal deadlines.

 

Additional Related Experience/Professional Development

 

1981 to 1993:  AMERITECH SERVICES, Xxxxxx, Xxxxxx - Senior Software Technician

United States Marine Corps - Honorable Discharge

 

Technical Proficiencies:  NCP Gen Coding, Netview Operations, Trace Analysis and Cisco Routers   

Participated in vendor classes with IBM - VTAM/NCP, Trace Reading, IP Address, SMPE

 

Yyyyyy x. yyyyyy

5822 S. Moody | Xxxxxx, Il xxxxxx 

xxx-xxx-xxxx  | abc@xyz.com

 

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as a Senior Level Technical Consultant and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

During my comprehensive career, I have gained considerable process improvement, customer service management and technology integration experience.  I have provided critical support to high volume end users, and directly impacted the effectiveness of business operations. 

 

I view the technical support that I provide as a critical element to the organizations success, and consider IT to be a strategic partner to all business units.  I have the ability to remain calm in crisis situations and provide guidance and reassurance for end users experiencing technical difficulties.  My reputation for providing accurate and dependable IT support is well earned, and my dedication to customer service is paramount to my success.  I am highly familiar with systems architecture, integration processes, and the critical importance of maintaining a grasp on evolving next generation technologies in a rapidly changing landscape.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

 

 

 

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