career profile

driven professional specializing in property/community management eager to contribute broad-scope skills in business development, operations management, and administrative functions toward supporting the employer in maximizing performance. certified apartment manager (cam) and

accredited residential manager (arm).

             property development              community management              rental market trends

             inventory control                     staff training initiatives               lease negotiation    

             team leadership                     personnel management                budget planning/use

technical competencies include: hud manager, cams, amsi, microsoft office, rent roll 200/hud manger 2000, mri operating system, microsoft word and microsoft excel, microsoft outlook, microsoft power point, and key track system.

 

professional experience

           

ksi management, tyson s corner va1999 - 2008 

director of property development

planned, developed, and provided training and staff development programs covering leasing procedures, mri, and resident service policies and procedures, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

         effectively implemented training budget and simultaneously analyzed training needs to develop new training programs or modify and improve existing programs.

         conducted or arranged ongoing technical training and personal development classes for staff.

         facilitated orientation sessions and arranged on-the-job training for new hires.

         conferred with management and conducted informal surveys to identify training needs based on projected production processes, changes, and other factors.

         organized training manuals, multimedia visual aids, and other training materials.

         evaluated instructor performance and the effectiveness of training programs during onsite audits, providing recommendations for improvement.

 

insignia aimco residential group, winston-salem, nc 1997 c 1999 

community manager

managed a community with 150 units, including the supervision of 6 on-site staff personnel.

         marketed vacant space to prospective tenants through leasing agents, advertising, or other methods necessary to maintain tenant retention at 97%.

         completed annual and interim re-certifications and property inspections to maintain hud compliance.

         prepared detailed budgets, financial reports for property, and processed a/p and a/r.

         negotiated short- and long-term leases for rental of structures; completed appropriate documents.

         determined and certify the eligibility of prospective tenants, following government regulations.

         directed collection of monthly assessments, rental fees, and deposits and payment of premiums, and incurred operating expenses.

         investigated complaints, disturbances, and violations; resolved issues following management rules.

         maintained records of rental activity, maintenance, and operating costs, and property availability.

 

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host apartment group, greensboro, nc

property manager

managed 170-unit property and directed the success of 4-member team accountable for maintaining a 98%+ tenant retention rate.

         planned, scheduled, and coordinated general administrative tasks including collection of delinquent accounts, a/r, a/p and training managers at other locations.

         met with prospective tenants to show properties and explain terms of occupancy.

         reviewed rents to ensure that they were in line with rental markets.

 

education

 

morgan state university, baltimore, md

bachelor of science in urban affairs/human relations

 

certifications:

• certified apartment manager (cam)
• accredited residential manager (arm)
• housing credit certified professional (hccp)
• specialist housing credit management (shcm)

 

professional accomplishments

 

• property manager of the year c 2000
• kettler knowledge award- 2005
• ladder of success c 1st and 3rd quarter 2003