Sales ~ Customer Service ~ Administrative Operations

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Ø  Offering extensive background in sales, customer-focused and service-oriented environment where dynamic client relationship management, interpersonal relation and supporting administrative skills are instrumental to company success

Ø  Steadily progressed with most recent employer over course of 13 years, demonstrating value and dedication as a key team member as well as ability to adeptly transition to meet company needs, goals and expectations

Ø  Sharp business acumen and broad-scope knowledge of diverse areas of operations ranging from sales/customer service, human resources, accounting/payroll, and budgeting to database management, records maintenance, supplies ordering/inventory control, and general office functions

Ø  Excel in planning, prioritizing, organizing, and managing projects/workflow to optimize productivity, efficiency and profitability of operations

Ø  Dynamic communicator, solutions-focused problem solver and talent for identifying and addressing diverse customer needs

Ø  Equally effective in independent/self-managed and collaborative environments; motivating leader experienced in training, coordinating and directing high-performance teams

yyyyyy x. yyyyyy

Charter Communications (fka Cable Vision Communications prior to 1999) -Columbia, TN       1997-2010

Customer Sales & Service Center Supervisor; 2003-2010

Promoted to manage client sales and servicing supporting 30K customers and representing approximately $300K monthly in payments processing, with full accountability for meeting area sales goals

Successfully built and led team of 8 front counter and department clerks, with focus on facilitating a positive, client-focused environment vital to ensuring delivering of highest level of customer service

Proficiently managed office supplies and maintenance for optimal operational performance

Strategically controlled costs to boost bottom-line profitability

Human Resource Coordinator; 2001-2003

Efficiently managed data entry of bi-weekly payroll for 123 employees

Concurrently managed personnel files for 60 employees; processed benefits and new hire orientation paperwork and provided informed response to benefits and payroll inquiries

Administrative Assistant II; 1997-2001

Provided quality administrative support spanning processing/managing documentation for Plant and Area management team and maintaining detailed vehicle/gas logs as well as multi-functional clerical activities ranging from records management and filing to billing and data entry

Actively interfaced with cross-functional departments to effectively plan and coordinate meetings

 

 

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Sandra Carmon                                                                                                         Page 2 of 2

 

Charter Communications continued

 

Customer Service Rep; 1997

Delivered superior customer service in processing sales orders and adjustments, facilitating collection calls, troubleshooting cable problems, and establishing trouble call orders; collaborated in dispatching technicians to jobs for timely service

Consistently achieved sales goals

Franklin TN-A.D. Wells Cable Construction Company Inc.                                                        1996-1997

Administrative Secretary and Accounts Payable/Receivables Clerk

Applied solid knowledge of finance and accounting toward administering operating budget, managing A/P and A/R, processing billing as well as payroll for 50 staff, and handling banking activities
 

United States Army Reserves-Sheffield, AL                                                                    1991-1996
Administrative Assistant

Productively processed, updated and resubmitted paperwork for 60 soldiers and maintained related files; generated data supporting payroll processing

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Columbia State Community College-Lawrenceburg, TN; 1995

Martin Methodist College-Pulaski, TN; 1993
Administrative Specialist 71L School-Ft. Jackson, SC; 1992

Completed numerous courses in Customer Service, Time Management, Leadership, Performance Management and Records Management