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career objective
client-focused senior technical / business systems analyst specializing in driving operations growth, directing large-scale it projects, initiating targeted process improvements, reducing organizational costs, and providing world-class customer service eager to offer progressive industry experience toward maximizing your company s bottom-line.
profile of qualifications
top performer who develops, analyzes, and improves it operations to optimize success in coordination with key goals.
integral leader who makes solid decisions to reflect positively on business finances, company well-being, and client satisfaction, along with seamlessly liaising between executive-level staff, operational teams, customers, and end users.
ambitious self-starter who offers a myriad of hardware and software expertise, and plans, prioritizes, and manages multiple high-level tasks within deadline-driven environments which are instrumental in boosting company performance.
out-of-the-box thinker who streamlines core processes and reduces development costs via process engineering talents.
key areas of expertise
risk assessment / control team building / training process improvement
it configurations / maintenance strategic analysis / planning client / business relations
software development lifecycles business needs requirements multi-project management
process engineering / re-engineering business proposals / presentations best practice methodologies
professional synopsis
hitek support, city, state 2008 c present
business / systems analyst (consultant)
utilize broad scope of industry knowledge and sharp analytical abilities toward providing local small businesses with honest and reliable technical assistance, including providing strategic advisement on new it purchases and / or decisions.
perform new configurations and maintenance of network security, general back office systems, servers, and software.
interface among a high-volume of clientele while providing superior telephone and email general technical support.
perquest, inc., dublin / oakland, ca 2007 c present
manager of distribution services (2009 c present)
apply dynamic leadership talents toward directing a top-performing team responsible for the distribution of all companywide physical products, including handling accurate delivery of payroll and direct deposit vouchers to 1,500+ clients across the u.s. with real-time online tracking, as well as delivering tax payments to 100+ government agencies.
ensure seamless and financially efficient inventory of corporate supplies for 130+ employees across three locations.
senior business / systems / financial analyst (2008 c 2009)
strategically steered documentation of operations and finance business requirements for internal applications, including managing and configuring internal bank reconciliation applications to balance $30 million+ in monthly client transactions.
participated in a change control board for it and development to help communicate upcoming changes and identify risks.
effectively led management of sas70 audits pertaining to bank accounts reconciliation.
it specialist (2007 c 2008)
demonstrated wide-ranging technical savvy toward managing computer and telephony systems for 60+ users, including developing, documenting, and implementing security and access policies for physical facility and corporate network.
liaised among clientele to maximize customer it knowledge and services satisfaction among large-scale operations.
recruited and trained a system administrator and help desk engineer prior to promotion to analyst position.
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samuel riley
resume
• page two
professional synopsis (continued)
probusiness services a division of adp, pleasanton, ca 1999 c 2007
senior business analyst (2002 c 2007)
offered expertise toward providing technical direction to five business units within the company, including conceptualizing, formulating, and presenting creative technical solutions targeted at improving operations efficiency.
bridged the gap between units by ensuring end users were represented in software and system development projects.
played a key role in a multimillion-dollar project to improve equipment standards within the facility, including researching and developing an roi, creating and presenting the business proposal, developing requirements, identifying internal and external dependencies, assessing risk and managing mitigation plans, and managing escalations.
contributed solid communication skills toward providing regular process reports to the company s executive team.
systems analyst (2001 c 2002)
successfully spearheaded the generation of a more than 10% improvement in deliverables accuracy by leveraging a newly available technology to improve processing time and exactness in several operational environments, along with enhancing efficiency within the production team by proactively driving numerous research and development projects.
analyzed, tested, and rolled out back-up contingency systems to ensure reliability of business-critical equipment.
it specialist / production specialist (1999 c 2001)
supported 50+ users in five different departments using various pc platforms.
established service level agreements (slas) between it and operations to guarantee quick and reliable response times on critical issues, including implementing efficient tracking and determination of appropriate escalation paths.
achieved 30% growth in processing and improved materials workflow by providing an innovative floor plan analysis.
education
bachelor s degree in business administration / marketing (in progress)
california state university, hayward
professional development
microsoft office specialist certification • web / in-person presentation certification
technical summary
platforms: windows xp / vista / 7 desktop os in 32 / 64 bit • windows 2003 / 2008 server in 32 / 64 bit
vmware workstation • esx server • microsoft virtual server • virtual pc 2007 • osx 10.x
databases: sql 2000 / 2005 / 2008
applications: microsoft office 2003 • microsoft office 2007 • microsoft project • microsoft visio
adobe acrobat / photoshop • life-cycle designer
industry standards: capability maturity model (cmm) • rational unified process (rup) training
micr standards (check printing specifications) • ach / eftps / wire (electronic banking)
security: rsa authentication • microsoft vpn
networking: active directory (microsoft server platforms) • firewall / router configurations
volp phone configurations / management
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