yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

profit-focused sales / management professional eager to contribute proven business development, team building, process improvement, and client relations experience toward supporting a progressive employer in maximizing success.  top-performer with the skills to identify lucrative sales opportunities for capturing new business accounts, developing existing clientele, and achieving solid leveraging in highly competitive territories.  excellent communicator who can train and mentor sales teams to reach outstanding revenue growth levels.  integral team player who proactively analyzes market potential to ensure effective product marketability and sales volume increases.  ambitious self-starter who can negotiate with prospective clientele within high-pressure situations to close all sales.

 

career highlights

 

         interfaced with royal bank investment team to boost performance from 58% to 88% within 1^st month as investment program manager.

         achieved more-than-doubled revenues at royal bank (retention investments) from 31% to 75% within six months.

         spearheaded performance boosts of over 42% within 1 month by successfully coaching investment team members.

         instrumental in applying solutions-based sales toward significantly increasing revenues for high-level profits.

 

professional synopsis

 

 

sales manager

         apply dynamic leadership talents toward developing, coaching, and training top-performing supervisors and tsrs in all facets of sales and business development to include cost-effectively managing organizational p&l and project budgets.

         optimize bottom-line results by proficiently analyzing current economic conditions, business trends, and potential markets, along with planning and developing strategic documents (i.e. proposals, product information sheets, product descriptions).

         lead the formulation of call center metrics and reporting activities which provide targeted overviews of business operations in all areas of sla compliance and employee productivity.

 

 

business manager insurance (contact centre) (2006 c 2009)

         achieved advantageous sales generated by building valuable customer relationships across a diverse client base to include resourcefully managing 3 team mangers and up to 60 indirect reports in meet and / or exceeding set business goals.

         maximized human resources efforts by supporting recruitment, sales training, mentoring, and career path development initiatives.

 

campaign manager outbound / inbound contact centre (2001 c 2006)

         strategically steered call centre operations to ensure prompt response to client concerns and effective resolution of key business challenges, along with performing risk / performance analyses to control contacts to connects, fte, and staffing requirements.

         created and developed comprehensive training programs that were instrumental in improving sales representative performance to include actively coaching and mentoring 250 results-focused agents.

 

supplemental professional experience

 

 

owner / operator

         play a vital role in driving business success by launching and managing full-service cleaning operations include directing all facets of human resources, customer service, inventory control, and fiscal administration.

         possess proven cold calling, prospecting, and networking abilities toward optimizing sales performance, as well as boosting community-wide market penetration via profit-driven sales / marketing campaigns.

         cultivate a 10-member staff to consistently maintain high quality while generating new opportunities for continued business growth.

 

education and professional development

 

ossd diploma business administration                                                                                                                         sheridan college

 

observational coaching (certified) • royal coaching journey / teams that work

attendance management / managing across difference • royal direct phone pro training / royal direct code of conduct seminar