results-focused, quick-learning technology specialist eager to contribute proven networking, installation, management, user training / support, and customer service talents toward maximizing an employer s productivity.

profile

 

ø  contribute dynamic problem-solving and multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges, and maintaining high-quality standards.

ø  adept at strategically planning, prioritizing, and coordinating team-driven workflow to maximize productivity and efficiency; showcase excellent written / verbal communication and interpersonal relations abilities.

ø  recognized as the go-to person for immediate resolution of technical and operational support issues.

ø  recipient of cincinnati bell s wireless certificate of excellence and air touch cellular s service legend award of achievement.

 

~ education, professional training, and technical proficiencies ~

 

associates degree in business administration (president s list 3.79 gpa)                 southwestern college

associates of applied science in electronics engineering                                             itt technical institute

 

ms windows xp / nt • ms office 2003 • cisco systems vpn client • lotus notes 6.5 • great plains

 

blackberry enterprise training • sprint pcs technical service representative systems certification

professional experience

 

 

configuration technician (contractual position)

ø  apply broad-based technical knowledge toward the successful processing and ordering of comprehensive wireless devices for corporate employees to include cellular telephones, blackberry s, and air cards, along with providing expert instructional support for optimal equipment utilization.

ø  contribute sharp managerial talents instrumental in overseeing all equipment orders through high-profile carriers such as at&t, verizon, and sprint / nextel, including performing new user activation (i.e. blackberry s) and promptly processing and shipping devices to employees.

 

technical support manager

ø  maximized operational efficiency by performing wireless device management and procurement to over 25% of fortune 1000 companies utilizing applications such as blackberry s, seven systems, mobilecast / roadnet, microsoft wireless activesync, palm hotsync, and versamail.

ø  utilized strong communication proficiencies toward providing instructional support for multifaceted installation processes (i.e. blackberry s, wireless cards); assisted with user security issues and programming needs.

 

order management / inventory supervisor

ø  provided wide-ranging wireless products / accessories order support and inventory management, including supervising a highly-skilled staff and conducting objective individual reviews.

ø  performed accurate inventory pricing research and website pricing updates for products (i.e. pda devices, cellular telephones / accessories), along with ensuring superior icare support to include repair-based diagnostics of wireless devices; proficiently received, scanned, and tracked defective inventory.

 

 

operations manager

ø  demonstrated solid leadership skills toward overseeing operations of three high-volume corporate wireless retail stores, including directing a top-performing management / sales consultant team to maximize revenue and completing the accurate documentation of monetary transactions through proper recordkeeping practices.

ø  optimized inventory control processes by maintaining appropriate levels, organizing weekly cycle counts, receiving items into a pos system, and monitoring incoming shipments to ensure precise quantities.

 

~ additional professional roles held ~

 

customer service representative, ikon, cincinnati, oh                                                                               2004

network operations specialist / technical service representative, sprint, cincinnati, oh               2000 c 2003

service technician, verizon wireless, cincinnati, oh                                                                      1996 c 2000