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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

Property Insurance Claims

Well-rounded and energetic professional with nearly 20 years experience seeks new challenge and opportunity to apply consummate skills as a Property Insurance Claim Representative.

Key areas of Expertise


   Property Claims

   Inspections/Investigations

   Estimates/Negotiations

   Project Management

   Policies and Procedures

   Quality Control

   Cost Analysis

   Measurement Analysis

   Documentation Management

   Troubleshooting

   Sales

   Personnel Management

   Leadership and Training

   Customer Service


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Professional Profile                                                         

  Escalate business development through exceptional project management skills and expertise in property claims, investigations, damage estimates, and negotiations which maximize productivity and revenue growth

  Organized and detail-oriented Leader with personnel management experience; positively motivate teams, provide training, and conduct employee evaluations

  Expand clientele by securing large-volume, high-profit accounts while maintaining existing customer base through exemplary account management; exceed goals and objectives

  Communicate technical and complex information easily and concisely; ensure superior customer service

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Employment History                                                          

Senior Estimator/Project Manager                                                                                 2007 C Present    

Fireclean Restoration LLC Elk Grove Village, IL

   Successfully completed major project which included estimates and negotiations of fire and water damage to an 82 unit condo building; repair and mitigation damage exceeded $3.5M

   Boost business development by establishing strong client relationships; solicit and sell services

   Key player who inspects, investigates, and estimates building damage, necessary mitigation, and remediation; oversee residential, commercial, and personal property losses including inventory, cleaning, and storage

   Team leader who negotiates estimates and settlements with insurance adjusters, homeowners, and public adjusters; outline repair process, timeline, and material allowances

   Demonstrate exceptional project management skills; monitor costs, schedules, and negotiations; supervise sub-contractors, architects, and various other pertinent parties

 

State Farm Insurance Company Arlington Heights, IL                                                      1995 C 2005

Re-Inspector Trainer                                                                                                           2000 C 2005      

   Promoted from Claims Adjuster; launched re-inspection of property damage claims by policyholders

   Demonstrated excellent leadership qualities; positively motivated team players; provided training and development; conducted employee performance evaluations with recommendations for improvement

   Skillfully analyzed claims processes, settlements, indemnity costs, and adjustment expenses

   Effectively maintained quality control and compliance with fair business practices; managed documents including required worksheets and claims files

   Liaison for problem resolution between claims representative, building contractors, and policyholders; ensured superior customer service

Field Adjuster                                                                                                                     1995 C 2000      

   Essential team member who investigated, evaluated, negotiated, and settled residential and commercial property claims in urban and rural areas; experience in catastrophic environments

   Proficiently prepared repair estimates and identified, documented, and explained coverage issues, liability limits, and company guidelines; identified, processed, or referred subrogation/risk related underwriting issues

   Exhibited knowledge of structural design, construction methods, and current repair practices

   Problem solver who provided customized solutions and excellent customer service

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Additional Employment                                                     

Co-Owner, Vibrant, Inc. Lake in the Hills, IL                                                                        2005 C 2007   

Escalated business development through exceptional operations management and customer service; oversaw phone system installation and servicing, and voice and data cabling

Office Manager, State Farm Agent William Almaraz Bensenville, IL                                      1991 C 1995    

Obtained Insurance Producers License; optimized office operations and provided administrative support; clarified policy information to clients, bound insurance coverage, and issued claims payments

Sergeant, NCO United States Air Force, Civil Engineering Unit                                            1985 C 1991    

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Computer/Technical Skills                                              

   Xactimate Claims Estimating Software - versions 24, 25 & 27

   Microsoft Word, Excel, PowerPoint, Publisher, FrontPage, and Outlook

   Network+ and A+

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Education and Professional Development                   

Bachelor of Arts in Communications                                                                                             1995

University of Illinois at Chicago Chicago, IL

Additional Training

Insurance Producers License

Completed AIC 33 requirement towards the Associate in Claims designation

Network+ and A+ Certifications

 

 

 

 

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