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career objective
results-driven manager eager to contribute outstanding financial administration, strategic marketing, relationship management, and team leadership skills toward supporting the employer in optimizing operational and financial performance
profile
ø numerous years of managerial experience with expertise in sales and marketing, staff development, payroll / benefits administration, grants coordination, financial reporting, and process improvements
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø successfully recruit, train, direct, and retain top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø proactively monitor industry trends and developments, including competitive services and marketing activities; expertly identify and capitalize on opportunities to penetrate and develop markets
ø sharp business acumen and dynamic entrepreneurial aptitude; superior communication, presentation, negotiation, and relationship management skills
ø strong technical proficiencies including microsoft office (word, excel, powerpoint, outlook) and argis
professional experience
maryland state department of natural resources annapolis, md 2010 c present
grants coordinator & assistant to the chair of critical area commission
- oversee grant process with $325k budget for 17 counties and 37 municipalities; drive process from origination through administration and financial reporting
- perform final review on critical area commission invoices totaling over $2.2m; ensure completeness and accuracy prior to presentation to executive director for signing
- provide comprehensive administrative support to busy commission chair; manage calendar, prepare materials for senate/house briefings, maintain critical databases, and draft correspondence
columbia associates, baltimore, md 2002
c 2009
operations manager
- brought on board to manage operations at lead salon with 18 chairs and retail unit, as well as two other locations throughout the region
- led franchises to generate $400k in annual sales
salon management systems (d.b.a. accent salons), cincinnati, oh & atlanta, ga 1996 c 2001
operations manager / executive manager
- expertly directed all aspects of business operations for this cincinnati-based full-service hair salon franchisor with 15 east coast locations, including corporate-owned atlanta business model / training facility
- increased annual sales up to 24% to $310k through effective marketing, intelligent business management, and ensuring excellent customer service
- played an integral role in new store openings; trained owners, recruited and developed staff, set up pos and inventory systems, and provided guidance and advice
~ additional experience ~
department of education & city office of employment development, baltimore, md 2002 c 2008
insert title
- assisted area residents seeking job-shadowing, work-study, summer employment, and mentoring experiences
education
community college of baltimore county, catonsville, md anticipated graduation insert date
studies toward a.a.s. in office administration, software applications / executive assisting concentration
~ professional affiliations ~
member, business and professional women (bpw/usa), washington, dc
member, society for human resource management (shrm),
alexandria, va
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