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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • office manager
productive, quality-oriented administrative professional eager to contribute exceptional executive support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- results-oriented, goal-focused administrative professional offering solid and progressive experience within executive support, office administration and customer service.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- demonstrate capacity to provide comprehensive support for all staff including handling high-volume phone lines, drafting correspondence, database management, and accounting functions.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- technically proficient in microsoft word, word perfect, quick books; 120 wpm shorthand and type 70-80 wpm.
key achievements
customer service
- actively facilitate productive communication with clients, court and high-level executives in support of company objectives.
- consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
administrative support
- strategically schedule high-volume appointments and calendaring functions to maximize use of time and resources while meeting client needs.
- manage a broad range of financial operations, including accounts payable/receivable, payroll, and finance.
- effectively hire, train and direct secretarial staff and actively collaborate in human resource operation functions such as managing employee issues, evaluating performance and providing guidance/mentoring.
legal experience
- responsible for drafting, researching, analyzing, and digesting documents and cases in support of specific legal cases.
- manage a broad range of legal document preparation, including wills and trusts, estate probates and legal documents.
- consistently appear in court on behalf of lawyers and clients to file legal papers.
professional experience
owner/operator jacc
bar & lounge 2005-present
paralegal/office manager
giaimo associates, llp. 1997-present
legal secretary giaimo associates, llp. 1991-1997
legal secretary/paralegal metropolitan life insurance company 1981-1991
professional education
certificate in secretarial science/business management american business institute
1979-1981
coursework toward a ba in psychology baruch college
1984-1990
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