~ proven sales / finance specialist • expert in merchandising / advertising • goal-driven team leader ~

 

results-oriented, client-focused professional eager to contribute extensive sales / financing, operations management,

team building, and customer service expertise toward supporting an organization in maximizing productivity and profitability.

 

profile

 

ø  drive operational success by contributing proven leadership abilities, sharp analytical attributes, intelligent decision-making skills, and excellent interpersonal relationship-building techniques.

ø  showcase profitable negotiation techniques and dynamic presentation abilities instrumental in actively developing new business prospects for continued marketplace presence.

ø  adept at designing and implementing best practice methodologies to attain cost-effective alignment with operational goals while concurrently providing superior customer service.

ø  completed rigorous corporate-based sales, finance, and management training; attended numerous sales, merchandising, inventory control, and market trends professional workshops.

ø  proficient in lease link, lease scan, reynolds and reynolds software, along with ms windows and internet explorer; willing to learn / master additional programs as necessary.

 

professional synopsis

 

sales / finance expertise

 

ø  expertly provided consultation, development, and follow-up of high-level client sales while consistently ensuring optimal customer satisfaction and concurrently attaining the maximization of profits.

ø  strategically steered operational success by presenting comprehensive financing insurance (i.e. life, disability, gap) and vehicle service agreements to new car owners, including actively liaising with financial institutions to cost-effectively negotiate rates and customer approvals.

ø  facilitated optimal business decisions based on analysis of regular sales summaries and employee statistics, including performing profitable personnel scheduling, inventory control, and organizational goal development.

ø  contributed resourceful buying, merchandising, and accounting skills, along with overseeing all marketing / advertising endeavors and setting up creative visual merchandise displays to enhance sales.

 

operations management expertise

 

ø  applied superior managerial talents toward driving business growth within retail and automotive sales operations, including recruiting top-performing sales teams, developing loyal consumer bases, and regularly exceeding set company goals and objectives.

ø  created dynamic training programs for team members, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within store operations.

ø  resourcefully delegated employee tasks to allow individualized work-related confidence, as well as consistently empowering associates to make decisions to reflect positively on corporate success.

ø  fostered cooperative teamwork across a multitude of personnel levels while making solid organizational evaluations to maintain a valuable and productive working environment at all times.

 

customer service expertise

 

ø  demonstrated a comprehensive knowledge of all company products and services to serve customer needs.

ø  utilized outstanding communication and interpersonal relationship-building proficiencies to develop positive public relations and create new business opportunities while concurrently building critical community relationships and professional networks.

 

professional experience

 

store manager, perfumania, green bay, wi                                                                                                 2008

owner / operator / buyer, fabulous finds boutique, egg harbor, wi                                              2004 c 2008

sales manager / finance and insurance manager, lemieux toyota, green bay, wi                           1999 c 2004

business manager, gustman pontiac, green bay, wi                                                                       1998 c 1999

sales associate, dorsch ford, green bay, wi                                                                                 1994 c 1998