yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

productive team player eager to continue to contribute dynamic managerial, communications, and leadership skills to novell in the role of ops hardware certification team manager, supporting the company and clientele in optimizing operational and technical performance.

 

career profile

ø  b.a., electrical engineering technology.

ø  certified linux professional 2007.

ø  over 18 years of substantial professional experience and training in it infrastructure and project management, demonstrating excellence in process oversight and documentation.

ø  thorough knowledge of all novell corporate standards and conventions.

ø  accomplished in client service and issues.

ø  strong supervisor of subordinate personnel.

ø  proven ability to rapidly assess and correct complex technical problems with minimum interruption of operations.

ø  highly analytical, detail and customer service-oriented; demonstrating excellent communication skills necessary to translate complex issues between technical and non-technical staff and management.

ø  contributor to overall organizational proficiency.

ø  self-motivated, self-directed individual with strong team leadership and participation capabilities.

 

professional experience

novell, inc., provo, ut                                                                                                              1991 - present

software engineer, global technical support, core os (2006 -resent)

       utilized netware and suse linux while assigned to worldwide support os team.

       specialized in clustering, virtual machines, and file systems.

       furnished second-level support for customers, partners, and developers.

       maintained and updated company s technical capability base.

 

software engineer, critical problem resolution, core os (2001-2006)

       repaired customers various problems using netware 5x and 6x.

       developed specialized tools and techniques for locating/eliminating netware os errors.

       employed internal debuggers, memory images, and packet traces to resolve client problems.

 

software engineer, core os development (2000-2001)

       debugged and configured novonx web server.

       ported apache web server to netware utilizing apache open source code.

 

software engineer, critical problem resolution, core os (1997-2000)

       eliminated defects using nss novell storage services and novell web server.

       coauthored company book on resolving critical server issues.

       engineered prototype of automated abend analysis database; patent pending.

 

software support engineer, novell worldwide support (1991-1997)

       provided second-level problem resolution for netware core os and file system.

       mentored and trained junior engineers and peers on essential tools and systems.

       developed advanced technical training courses for clients; employed video tools.

       prototyped novell software maintenance installation for client ease-of-use.

 

yyyyyy x. yyyyyy

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education

brigham young university, provo, ut

bachelor of arts, electrical engineering technology, 1989

 

 

 

 

other experience

alpha fitness center, inc., omaha, ne                                                                                           1985 - 1989

vice president

       directly supervised six company stores within district.

       designed and oversaw construction of new facilities.

       managed and trained both sales personnel and fitness instructors.

 

community involvement

springville youth football

coach and administrator, 1997-present

 

coach other youth sports, such as soccer, baseball, basketball and wrestling

 

boy scouts of america national youth leadership program

scoutmaster

 

boy scouts of america

local scoutmaster