yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                  roger_iliff@yahoo.com

objective

results-driven individual eager to contribute broad scope of experience in sales, supervision, project coordination, promotion and customer service skill sets in a challenging operations manager role.

career profile

ø  over nine years of successful operations management experience with a national leader.

ø  b.s., business administration.

ø  extensive marketing, business development and promotional background.

ø  skilled in recruitment/retention of 300+ managers and employees.

ø  store manager of the year.

ø  adept at retail unit start-up and closure of underperforming locations.

ø  proven manager of large personnel staffs and millions of dollars in company property/budgets.

ø  drive achievement of ambitious revenue objectives in highly-competitive market places.

ø  establish and facilitate high dollar client relationships and operational renovations.

ø  skilled in effective merchandising, inventory control and procurement.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet/exceed challenging business development objectives.

ø  proven accomplishments in asset protection and fleet oversight of 120+ vehicles.

ø  well-organized multi-tasker with strong detail orientation.

professional certifications

ase certification p2 and cititech certification

technology skills

cognos, jd edwards, rfile, lotus notes, ms office suite, tams i & ii

professional experience

napa auto parts                                                                                                                        1996 - present

area manager, coachella valley, ca (2010-present)

       direct operations of 15 store locations, over 150 employees and $15mm in inventory and assets.

district operations manager, los angeles, ca (2008-2010)

       supervised 30 napa locations, more than 300 employees and over $24mm worth of stock and property.

district manager, coachella valley, ca (2006-2008)

       oversaw 8 stores, 70 employees and $8mm in property.

       increased gross margins 1%, sales 14% 2006-2007 and 10% 2007-2008, and reduced inventory.

       updated sales floors in 4 locations and doubled battery sales by revitalizing battery program.

       implemented asset protection, cash and inventory controls.

       opened 2 new store locations, increasing sales by $100,000 per month and managed p&l statements.

district operations manager, san diego, ca (2003-2006)

       managed 12 stores, over 125 employees and more than $10mm in product and equipment.

       increased sales volume 4% to $20.4mm with profit improvement of 107% and boosted margins 1.06%.

       activated asset protection, completed 8 sales floor renovations and reduced freight expense by $6,000.

store manager, san diego, ca (2001-2003)

       directed staff of 12 employees and over $800,000 in assets and product inventory.

       improved revenue from $120,000 to $170,000 per month and increased national account business 12%.

       renovated store, built positive relationships with customers and promoted positive attitudes in employees.

       implemented focused area inventory management (faim) lost sales and inventory controls.

       served during 1996 c 1998 as delivery driver and gained promotion to management level.

 

education

university of california riverside, riverside, ca

bachelor of science, business administration 2001