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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Driven IT professional seeking a challenging position in Computer Technical Support, where expertise in computer information systems, business acumen, and superior management skills will prove instrumental to company success.
Profile
A results-oriented IT professional with experience in computer engineering, management, and support of information systems. In-depth expertise in the implementation, analysis, optimization, and troubleshooting of hardware and software. Strong hands on knowledge of designing and building custom PC s. Proven ability to lead and motivate team members to ensure success. Track record for diagnosing complex problems and consistently delivering effective solutions.
Technical Expertise
Systems Hardware: Compaq servers, IBM servers, HP servers, Gateway servers, custom PC s, Netscreen firewall, Cisco routers, hubs, switches, voicemail, phone switches.
Operating Systems: Windows 9x, NT, 2000, and Novell 4.X, 5.X, Linux, Unix, and Apple.
Certifications: CompTia A+ Certification, CompTia N+ Certification, Microsoft Certified Desktop Support Technician (MCDST)
Professional Experience
Verizon Communications 2007- Present
Sales Consultant
Ø Successfully handle customer requests for installation, disconnection, and system services.
Ø Consistently exceed sales goals for telephone, internet, and cable television products.
Ø Effectively discuss, investigate, and resolve customer complaints.
Commercial Drywall 2004 C2007
Assistant Project Manager
Ø Successfully established, monitored, and maintained progress schedule, budget, financial reports, and project administrative procedures.
Etronics.com 2003 C2004
Purchasing Manager
Ø Responsible for purchasing, planning, and merchandising for $75 million cyberspace retailer.
Ø Successfully negotiated with vendors to optimize co-op advertising, sell-through, and profits.
Ø Effectively improved cash flow through delivery schedule updates and discount negotiations.
United States Postal Service 2001-2003
Assistant Carrier Supervisor
Ø Responsible for monitoring, managing, and evaluating operational programs; labor management mediation.
United States Census Bureau 1998-2001
Information Technology Specialist
Ø Successfully coordinated the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.
Ø Consistently ensured the confidentiality, integrity, and availability of systems, networks, and data.
Ø Effectively enhancement information systems through security programs, policies, procedures, and tools.
Education
Brooklyn College, City University of New York, Brooklyn, NY 1994 C 1998
Bachelor of Science in Computer Science
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