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Yyyyyy x. yyyyyy
Job Posting: Title, Ann. #: Number
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: United States of America
Social Security Number: XXX-XX-XXXX
Veterans Preference: Include # of Points or, N/A if your background doesn t apply to this
Core Qualifications
Employee Relations Management
Research & Analysis Skills
Strategic Planning
Staff Development/Training
Oral and Written Communication Abilities
Technology-Driven Solutions Implementation
Conflict Management
Organizational Leadership
Productivity/Efficiency Improvement
Team Building
Decision-Making
Project Management
Office Administration/Management
Complaint Analysis & Resolution
Professional Experience
America Health Sciences Institute - Augusta, GA
Supervisor: May Contact - Kang-Il Rhee, Daejeon Health Sciences College xxx-xxx-xxxx
Hours: 40 per Week
Consultant; Salary: $65,000/yr; 11/2007-10/2008
Contributed
detail orientation and organizational skills in conducting comprehensive
research and analysis of licensing, certification and accreditation
requirements for an allied health school in Georgia. Exhibited solid
analytical abilities in conducting a thorough study of the feasibility,
competition and needs assessment of the area. Wrote all of the
administrative manuals, procedural manuals, school documents and school catalog,
with strong focus on optimizing productivity and efficiency. Compiled and
drafted required documentation and applications for the licensing packet for
submission to the Georgia Nonprofit Postsecondary Education Commission, as well
as the required documentation to submit the licensing application to the Georgia
Nursing Board. Built and established key relationships and liaised effectively
with the South Korean contingent on the regulations and procedures for
establishing a school in the United States and Georgia.
Self-Employed
Supervisor: N/A
Hours: 40 per Week
Construction Project Manager, Independent; Salary: N/A; 8/2004-8/2006
Spearheaded diverse administrative activities ranging from hiring and performance evaluation to workflow planning and policies/procedures development. Trained, mentored and motivated staff members and contractors, playing an instrumental role in their development. Evaluated and supervised the work of both professional and non-professional staff in Employee Relations, Labor Relations, Background Investigations, and Performance Management. Provided advice and assistance on management-employee relations, discipline, adverse actions, grievances, performance management and recognition and employee counseling. Supervised construction sites and directed site managers and subcontractors to maximize building performance, quality, cost schedules and safety.
page 1 of 5
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 2 of 5
Effectively applied advanced communication and interpersonal relation skills toward diplomatically troubleshooting and resolving staff conflict issues. Exhibited solid leadership qualities in selecting, coordinating and managing subcontractors working on various phases of the project. Served as primary point-of-contact, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results. Strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs. Interfaced directly with HUD inspector and senior contractor regarding issues.
Efficiently administered construction contracts and obtained all necessary permits and licenses. Contributing strong communication skills, analyzed building contract documents and negotiated with building owners and subcontractors. Successfully maintained statistics and completed required reports. Demonstrated exceptional prioritizing and multitasking abilities in achieving operational goals, budgets and timelines by tracking and controlling construction schedule and associated costs. Performed cost and economic analysis and statistical analysis.
University of Nebraska-Lincoln, Communications & Operations - 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Dave Spanel, (402) 472-5654
Hours: 40 per Week
Lotus Notes Coordinator; Salary: $42,000/yr; 9/2000-9/2004
Relied upon to lend human resources administration expertise toward managing, mentoring and motivating a team of system administrators and support specialist, with full accountability for performance evaluation and budget management, playing an instrumental role in the development of top performing team members. Served as group leader for Gallup Survey process to provide improvement recommendations for management and employee relationships within Information Systems. Gathered data and resolved issues by conducting negotiations, meetings, and interviews with a wide variety of personnel.
Maximized
performance, productivity and efficiency by innovatively designing, developing
and implementing server statistics and customer support reporting and tracking
system. Prepared weekly reporting of server statistical usage and
reliability. Integrated a weekly statistical analysis reporting of the
customer support system. Transformed Lotus Notes satisfaction and support
response rate from a negative to 95% positive.
Built, established and updated an extensive file of information on local public, private and voluntary service agencies and organizations. Applied solid knowledge of computer hardware and software applications to translate, communicate and document program and system changes. Supported 9,000+ e-mail users on 4 Dell servers on an EMC storage area network.
Volunteered
to assume the Project Management of the Information Services website.
This project had previously repeatedly failed for 3 years under efforts by many
other individuals. Led team in designing and creating a comprehensive website
for Information Services 6 months ahead of schedule. In addition,
proactively volunteered to project manage the Communications and Operations website
which was dormant for 2 years. Directed team and completed task in only 3
months.
Applied strong communication skills toward responding to escalated inquiries, troubleshooting problems and delivering product/service education related to administrative and technical problems. Served as point of contact for any questions or concerns the administration or University departments had regarding major outages or system upgrades. Prepared narrative reports, correspondence, training plans, brochures and other materials, exhibiting advanced written communication skills. In the absence of Director of Communications and Operations, managed questions regarding networking and email outages.
page 2 of 5
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Dan Delzell, (402) 475-8686
Hours: 40 per Week
Help Desk Manager/Software Engineer; Salary: $34,500/yr; 7/1999-9/2000
Contributed strong managerial skills in overseeing all aspects of help desk daily operations and supervising help desk personnel. Ensured staff members were properly trained on all aspects of company procedures/techniques. Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources. Collaborated with users, other technical personnel, managers, and upper-management personnel, as well as various vendors and suppliers, illustrating strong interpersonal relation skills.
Resourcefully provided help-desk support for 4 individual companies comprised of approximately 500 people; supported telephone service, e-mail on a Microsoft/Outlook platform, accounting on an AS/400 server, several Microsoft servers, and a web-conferencing server. As Software Engineer, researched, planned, tested, installed, and demonstrated CRM software packages for CFSI and three other companies.
Successfully implemented Goldmine, a 6-month project that saved all 4 corporations between $10K and $25K. Led to the elimination of 4 separate systems and integrated all of the information into one easily accessible program. Secured data to ensure that only authorized personnel could access any particular set of data.
Lifetouch National Schools Studio - 11000 Viking Drive, Eden Prairie, MN
Supervisor: May Contact - Brian Gowan, Phone Unknown, No Longer Working There
Hours: 40 per Week
Regional Technical Support; Salary: $32,500/yr; 3/1996-9/1999
Supervised
office support staff, managed all accounts receivable and payable, and oversaw payroll
documents and other administrative duties for the territories. In
addition, supported diverse managerial activities including hiring, evaluating and
terminating office personnel. Relied upon to serve in the absence of the
territory manager. Conducted training classes for territory personnel on
Windows and FoxPro business-specific procedures, computer usage, and other
software packages.
Provided technical support for the FoxPro database, servers and desktop computers for 250 territories in the United States, Canada and Mexico, with full accountability for troubleshooting, repairing, training and upgrading all facets of the technical needs of the territories. Provided support telephonically, via direct connection to the server or computer, or by personal assistance. Successfully gathered, wrote and created the first comprehensive technical manual to cover all of the processes necessary to operate a Lifetouch territory. Compiled all processes into one document to be utilized by all territories as a standardized and comprehensive resource.
Alaska Legal Services - Address
Supervisor: May or May Not Contact - Supervisor Name, Phone Number
Hours: 40 per Week
Job Title; Salary: $XX,XXX/yr; 10/1990-1/1991
Proficiently provided extensive administrative support for Executive Director, Native
Allotment Attorney and Pro Bono Program Director. Exhibited detail
orientation and organizational skills toward assisting with the development of allotment
briefs and pro bono program correspondence. In addition, assisted the
family law division.
page 3 of 5
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 4 of 5
Alaska Army National Guard, Co A, 1st Bn, 207th Av Reg - Ft. Richardson, AK
Supervisor: May or May Not Contact - Supervisor Name, Phone Number
Hours: 40 per Week
Unit Administrator; Salary: $XX,XXX/yr; 8/1987-1/1990
Acquired valuable knowledge and experience regarding the pay, personnel and training systems within the Army National Guard. Conducted comprehensive research and analysis of pertinent regulations and directives and supported the needs of unit personnel and leadership. Applied extensive knowledge of pay and personnel systems to accurately and promptly process necessary actions for unit personnel. Utilized all applicable regulations and demonstrated a thorough understanding of the pay system and personnel processes to research, verify and submit corrections on pay and personnel problems and errors.
Actively
assisted and advised the commander on proper procedures and solutions to
problems, contributing solid knowledge of pay, personnel and other National
Guard areas. Trained, mentored and motivated new training officer on company
operations and procedures for managing routine and problem actions. In
the absence of the training NCO, relied upon to process the necessary training
requests and advise unit personnel.
Office of the Adjutant General/Inspector General, Wyoming Army National Guard - Cheyenne, WY
Supervisor: May or May Not Contact - Supervisor Name, Phone Number
Hours: 40 per Week
Legal Assistant; Salary: $XX,XXX/yr; 10/1986-6/1987
Served
as Assistant for the Inspector General and Legal Assistant for the full-time
Judge Advocate General for the Wyoming Army National Guard. Recognized by
both supervisors for exceptional service and dedication. Saved the State
of Wyoming $1,500 in transcription fees. Accepted Inspector General
complaints, researched the appropriate directives to ensure validity and
initiated contact and inquiry with the appropriate offices, further
illustrating strong ability to manage multiple activities. Applied
thorough knowledge of the proper chain of command.
Volunteer Experience
Family Readiness Group, National Guard Professional Education Center - Camp Robinson, AR
Volunteer; 7/2004-8/2006
American Field Service, Student Exchange Program.
Volunteer; 5/2005-7/2006
Education
Select Courses in MSA Human Resources Program - Central Michigan University, Mt. Pleasant , MI; 24 semester hours
Courses included: Financial Management, Personnel Management, Effective Admin & Organizational Behavior, Strategic Planning, Cross-Cultural Management, Human Relations Skills, Statistics, Organizational Theory: Strategy & Structure, Quantitative Applications in Decision Making.
Select Courses in MBA Leadership Development Program - University of Nebraska, Lincoln, NE, 9/2001-5/2002
Courses included: Theories and Foundations of Leadership, Developing Leadership Capacities in Organizations and Communities.
page 4 of 5
Yyyyyy x. yyyyyy
Job Posting: Investigative Technician, Ann. #: SCDZ08158045
Social Security Number: XXX-XX-XXXX page 5 of 5
Bachelor of Science in Community Development - Central Michigan University, Mt. Pleasant, MI, 12/1997; GPA: 3.5/4.0
Courses
included: Survey Computer Science, Nutrition, Community Health, Legal Aspect of
Health Services, Sociology of Health and Illness, Health Planning, Personnel
Management.
Select Courses - Central Michigan University, Mt. Pleasant, MI; 12 semester hours
Courses
included: Effective Administration and Organizational Behavior, Public
Personnel Administration, Legal Aspects of Health Service, Health Planning.
Select Courses in Business Management - University of Alaska, Anchorage, AK, 1/1989-9/1989; GPA: 3.5/4.0, 23 semester hours
Courses included: Principles of Financial Accounting, Computer Concepts in Business, Principles of Macroeconomics, Methods of Written Communication, Principles of Microeconomics, Elements of Physical Geology, Intermediate Algebra.
Training/Certifications
Organizational
Communication - University of NE, 2004
Creating and Managing Teams, Leadership Certificate Course - University of NE,
2003
Managing Conflict, Leadership Certificate Course - University of NE, 2003
Lotus Notes CLS Training, 2003
Foundations of Leadership - University of NE, 2001
A+ Certification Training, 2000
H & R Block Tax Course, 40 hrs, 1993
Holloway Real Estate School, 75 hrs, 1992
Certified Paralegal, 6 mos, 1992
Legal Specialist Course, 14 wks, 1987
Technical Skills
Typing/Steno/Dictation Speed: 70 WPM
Hardware: Dell servers; EMS storage area network; AS/400 server; PCs to include ability to build and swap hardware and install software, including operating systems
Software: Office Software: Office 95, Office 98, Office 2000, Office XP, WordPerfect, Excel, Word, Access, PowerPoint; E-mail: Outlook, Lotus Notes; Windows: 3.1, Win95, Win98, XP, XP SP2, Vista; Microsoft Server: NT, Win2000, Win2003, Domino; Exchange; DOS; FrontPage; Adobe Acrobat; McAfee and Norton Antivirus Software; Ghost; PCAnywhere; Act!; Goldmine; Quicken; QuickBooks; Crystal Reports; TurboTax; ZoneAlarm; Visio; Adobe PageMaker; Spybot Search and Destroy; Spyware Blaster; AmiPro; TimeSlips; Dreamweaver and Fireworks; FoxPro; Apple and MAC; ISDN; DSL; VOIP; VPN
Achievement Awards
AF
Good Conduct Medal
AF Longevity Service Ribbon
WY National Guard Achievement Ribbon
Army Achievement Medal
Team Spirit Award, 1987, Korea
page 5 of 5
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