yyyyyy x. yyyyyy                                     840 parent avenue, windsor, on n9a 2e1                       

                                                                                                                                         xxx-xxx-xxxx

abc@xyz.com

 

objective

highly-skilled it professional eager to contribute technical support, education, infrastructure and customer service skills in a challenging technical support assignment.

 

career profile

ø  over 13 years of comprehensive experience ranging from retail store operations, technical customer service and loss prevention to network development and security, file maintenance and project management, with supporting education.

ø  strong working knowledge of networking, security, troubleshooting, operations monitoring, information retrieval, website design and applications.

ø  results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.

 

technology skills

bpts, btsc, blackberry enterprise server, microsoft exchange, ibm lotus domino, symantec, novell groupwise, microsoft office suite, windows 2000/xp pro

 

professional experience

blackberry (sutherland global), windsor, on                                                                    2008 - present

blackberry technical support consultant

       address incoming and outgoing calls and perform advanced troubleshooting for personal and corporate users.

       manage blackberry enterprise servers for microsoft exchange, ibm lotus domino and novell groupwise.

       perform floor support, queue monitoring, employee assistance and report generation.

 

symantec (sutherland global), windsor, on                                                                          2008 - 2009

norton priority support level iii

       documented cases, input customer information into system and performed advanced tech support.

       managed inbound and outbound calls, trained new agents and provided pc installations and tune ups.

       retrieved customer information, product keys and email data and reported any abuse.

 

truconnect llc, bridgeport, ct                                                                                                      2008

senior sales support technical specialist

       managed store network and infrastructure security and maintained hardware and software.

       diagnosed malfunctioning systems, offered recommendations and managed sales and money.

 

 

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futureshop, windsor, on                                                                                                     2007 - 2008

customer service representative

       assigned as hsbc card specialist, dealt with sales and commissions, managed registers.

       balanced floats, accepted and processed customer information and obtained credit checks.

       engaged in loss prevention and oversaw incoming and outgoing calls.

 

athlete s world, windsor, on                                                                                                2005 - 2006

sales representative

       worked primarily during holiday season on commission and recorded each transaction

       assisted customers with clothing choices and achieved customer service online certificate.

 

 

other experience

have also been employed by burger king in capacities of food handler and customer service representative preparing food, stocking product and supplies, overseeing expenses and assisting managers; developing bulletin board system and supporting multi-user accounts, maintaining over five gigabytes of online files, programming various utilities, developing websites and monitoring message boards.

 

 

education

everest college, windsor, on

computer networking studies, 2007

 

st. clair college, windsor, on

computer networking studies, 2006

office administrator studies, 2006

 

renaissance school of fashion

modeling studies