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CompTIA A+ and CompTIA Network+ Credentialed IT professional eager to build a progressive career with a dynamic organization seeking a technology-savvy team player with strong client/user support, analytical and project manager skills.  Exceptional communication, customer service, and technical talent, with a proven track record of effectively deescalating technical support calls, providing outstanding end-user support, configuring firewalls, and monitoring server operations. 

 

Persuasive/ Effective Communicator

Train, Mentor and Motivate Others

Drive Critical Business Objectives

 

Hardware and Software Installation

Critical Thinking and Decision Making

Hands-On Technical Applications

 

Problem Identification and Resolution 

Build Strong Business Relationships

Quick to Foster Confidence/Gain Trust

 

In Progress:  Xxxxxx Community College, Xxxxxx, XXXXXX - A.S. Network Administration program

In Progress:  Microsoft Certified IT Professional (MCITP) certification in 2012

University of South Xxxxxx, Xxxxxx, Xxxxxx - Xxxxxx Teaching Certificate

State University of New York, New Paltz, NY - Bachelor of Arts in Communication, Minor in Biology

 

2010:  CompTIA A+   In Progress: CompTIA Network+

 

 

2010:  The Launch Pad, Odessa, Xxxxxx - Client Solutions Manager Support Intern

   Provided exceptional end-user support; leveraged strong technical and communication skills to identity and resolve issues concerning functionality and features.

   Created new desktop systems; installed operating system, configured software, and documented all interactions and solutions provided in the ConnectWize ticketing application.

   Provided emergency response for system failures, configured firewalls for multi-location units, and utilized LogMeIn remote access to install monitoring agent for multiple clients.

 

2009 to 2010:  Target, Xxxxxx, Xxxxxx - In-Stock

   Effectively acted as a key team member tasked with maintaining optimized stock and inventory levels for a busy retailer.

   Interacted with and resolved customer inquires, questions and orders.

 

2008 to 2009:  Orange Grove Middle Magnet School, Xxxxxx, Xxxxxx - 7th Grade Science Teacher                                     

   Designed, developed and implemented effective, engaging and interactive curriculum for 20+ students.

   Maintained classroom leadership by leveraging strong communication and behavior management techniques; introduced, technology based applications to enhance learning activities, and maintained exceptional relationships with parents, teachers and administration.

                                                                                                                                                                             

1999 to 2008:  John Hopkins Middle School, St. Petersburg, Xxxxxx C Teacher

   6th and 8th Grade Magnet Team Science Teacher for students attending The Center for Art & Communications; Team Leader from 2001 to 2004 and  2006 to 2008.

   Developed an environment centered around continuous learning objectives; taught classes of 25+ students utilizing a creative, hands on approach to optimize learning results.

   Led parent teacher conferences, communicated behavior or learning challenges, and worked in tandem to resolve any issues.

                                                                                                               

1998 to 1999:  Home Shopping Network, St. Petersburg, Xxxxxx - Customer Service Representative

   Effectively managed in-bound customer service calls in a high volume environment; provided information regarding products and promotion, took orders, created new customer accounts, and assisted in resolving order issues.