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Yyyyyy x. yyyyyy
Driven team player eager to contribute dynamic customer service and administrative skills
toward actively supporting the employer in optimizing business performance
Profile
Extensive experience in customer-focused, service-oriented environments, with expertise in:
Ø Providing superior customer service, building productive client relationships, generating sales, steering marketing initiatives, and processing sales transactions; includes VIP clientele
Ø Facilitating business/administrative operations ranging from startup launches, multi-department support, and database maintenance to inventory control, phone management, accounts payable/receivable and general front desk and clerical functions
Ø Consulting and communicating with diverse populations and troubleshooting/resolving problematic issues; includes coordinating with emergency services as well as police force and Secret Service in support of personal/physical security operations
Ø Planning and coordinating projects, activities and schedules to maximize productivity and efficiency
Professional Experience
Front Desk Assistant; The Athletic Club of Columbus -
Columbus, OH
2007-Present
Proficiently manage broad scope of administrative functions including scheduling reservations and appointments, handling high-volume phone communications, maintaining Excel database, and controlling monthly front-desk inventory.
Facilitate front-desk sales, provide quality member/guest assistance and process payments.
Effectively interface with high-profile clients, such as political candidates, as well as local police force and government security agencies.
Strategically coordinate resources to address emergency situations including 911 services.
Actively support catering department, restaurants and kitchen as well as athletic department.
Certified Massage Therapist; Entrepreneur - Houston, TX 1991-2005
Successfully launched and operated massage therapy business.
Effectively marketed services to generate clientele including physician referrals.
Ensured quality customer service through proactive communications, relationship management and problem solving.
Efficiently managed appointment scheduling, accounts payable and receivable, phone communications, and related administrative operations.
Physical Therapy Technician; The 1960 Sports Medicine Clinic - Houston, TX
1988-1991
Collaborated with Physical Therapists in implementing patient programs.
Administrative Assistant/Receptionist; Dover Group - Houston, TX 1987-1988
Applied strong clerical, organization and multitasking skills toward quality administrative support.
Education
Certificate of Photography, Columbus State Community College-Columbus, OH; in progress
Massage Therapy Certificate; European Institute of Massage - Houston, TX
General Studies; North Harris College CC-Houston/Cuyahoga Community College-Cleveland, OH
Secretarial Diploma; Wooster Business School - Wooster, OH
Community Activities
Photographer, Local Political Party Initiatives; Achievements have included publication of photos on Ohio Governor Candidate Campaign websites
Volunteer, Local Council Candidate Campaign; Proactively interfaced with public and efficiently facilitated mailings and phone communications
Volunteer, Local Coalition charity; Proficiently managed phone hotline
Spokesperson, Political Campaign; Instrumental in launching grassroots Internet initiative, collecting 10K signatures backing Vice President candidate; interviewed nationwide by both print and broadcast media
Yyyyyy x. yyyyyy
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a <insert job title> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include years of experience in professions focused on the delivery of superior customer service and requiring strong administrative skills. I excel in building relationships, responding to client needs and optimizing satisfaction via both phone and one-on-one interfacing. Additionally, I have strong small business management and administrative support/clerical skills and am PC literate. I ve also gained valuable experience in public relations and general business operations as an ongoing political and community volunteer as well as in interfacing with VIPs and their security team members.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Karen Funk-Sellars
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