Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

Abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

Vacancy Announcement:

 

CORE COMPETENCIES

 

Information Technology, Technical Support, Project Management, IT Management, Corporate Technology, Application Development, Team Leadership, Technology Program Management, Production Management, Quality Control, Systems Analysis.

 

PROFESSIONAL EXPERIENCE

 

2004-Present

JPMorganChase & Co.

0000 xxxxxx xxxx , xxxx , xxxxx 00000

40 Hours per Week:
Salary:
Barbara Borrero, Senior Manager: May Contact: No

Vice President, Project Manager, Corporate Technology/HR Technology

Proficiently apply innovation and technical expertise toward application development and project management of an Applications Development team. Team provides vital support for multiple Global vendor and in-house web applications. Successfully ensure team adherence to SDLC methodologies. Actively participate in developing departmental team directives and project planning for the Front-End J2EE web-applications and direct Quality Control testing efforts.

 

Successfully manage a broad range of project operations, including project cost funding, budgets, project deliverables tracking, and leading leadership team status meetings. Effectively develop and manage quality reporting documentation, project change/release management processes, risk mitigation standards, and business case summaries. Proficiently manage all team project assignments and supervised detailed productivity reporting. Successfully draft and present performance appraisal process for both officials and contract staff. Responsible for the management of defect tracking from the HP Quality Center and all automated testing practices scripting facilities from Quick Test Pro. Efficiently support and assist with all process improvement initiatives and SWAT processes for global organization. Applied sharp business acumen in the management of a global Manager Self Service initiative which effectively streamlined multiple applications into one delivery system. Cost-efficiently decommissioned twelve application & web servers to realize cost savings of $3MM annually. Successfully delivered a new Online Employee Orientation application which eliminated all manual orientation processing without global access for JPMC employees.

Yyyyyy x. yyyyyy                                                                          Job Posting:

Social Security Number: xxx-xx-xxxx                                                                                         page 2 of 4

 

2001-2004

Support

Citibank N.A. 

One Penn's Way

Xxxxxx, DE xxxxxx

Hours per Week:
Salary:
Everett Johnson, Manager: Phone xxx-xxx-xxxx             May Contact: Yes

Vice President, Technology Program Manager, Global Cash Management Applications & Production

Apply sharp problem-solving proficiencies in the management of a software Technology Program team supporting multiple Global vendor and in-house web-tiered developed applications. Successfully supervised cost estimates, tracked project deliverables, and conducted team status meetings. Effectively managed delivery of fully automated testing process for Global Cash Management Systems organization, efficiently eliminated manual testing efforts by 75%, resulting in company savings of $500K annually.

Serving on the CMM Assessment Team for Global Cash Management Systems team received Level 3 designation. Cost-efficiently managed a wide variety of operations, from outside service provider relationships, metrics reporting and contracts and offshore resource initiatives to productivity reporting, drafted performance appraisal process leadership and release management process. Successfully served as Domain Architect for Manager and coordinating the document review and drafting process.

 

1999-2001

Citibank Xxxxxx

One Penn's Way

Xxxxxx, DE xxxxxx

Hours per Week:
Salary:
Everett Johnson, Manager: Phone xxx-xxx-xxxx             May Contact: Yes

Assistant Vice President- Applications Development & Quality Control Manager

Effectively managed Quality Control team and facilitated the support of multiple global vendors and in-house developed software. Actively participated in the development of departmental Quality Control Team directives and project planning, including the coordination of project plan estimation, documentation of project deliverables, and supervision of team status. Successfully coordinated QC reporting, budgets for the unit, team project assignments productivity reporting, and project change management processes. Proficiently managed defect tracking processes and all subsequent test management procedures.

1996-1999

Citibank Xxxxxx

One Penn's Way

Xxxxxx, DE xxxxxx

Hours per Week:
Salary:
Everett Johnson, Manager: Phone xxx-xxx-xxxx             May Contact: Yes

Lead Systems Manager C GCMS Business Technology

Consistently managed operational efforts, including project planning, scheduling, budgeting, project plan estimating, and project status meetings for global case management and retrieval systems. Efficiently ensured the timely and accurate provision of production support for both internal and external clientele. Successfully developed requirements analysis, related documentation, testing scenarios, high-level project plans and summaries. Proficiently reviewed and generated all related cash management reporting.

Yyyyyy x. yyyyyy                                                                          Job Posting:

Social Security Number: xxx-xx-xxxx                                                                                         page 3 of 4

 

1993-1996

Citicorp Insurance Services, Inc.

Dover, DE

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Senior Systems Analyst

Successfully supervised all product implementations utilizing user acceptance and systems testing for corporate Client Server applications. Consistently provided production support for internal clients and external vendors. Effectively developed all requirements for analysis, technical documentation, testing scenarios, project plans, and procedures. Managed all staff project assignments for Client Server testing unit and drafted employee appraisals. Proficiently prepared budgetary reporting on behalf of the Emerging Technologies Unit.

 

1991-1993

Primerica Bank/Travelers Group, Inc.  

Wilmington, DE

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Senior Systems Support Specialist

Cost-efficiently provided system technical support for FDR Customer Service software modules in a credit card environment. Successfully developed and modified MASTERCARD and VISA regulation programs. Served as key assistant with technical resolutions and system testing for INTUIT/QUICKEN infinity programs. Responsible for the generation of related business reporting and testing statistical information on behalf of the Systems Department.

 

1989-1991

Hercules/Himont U.S.A., Inc.

Wilmington, DE

Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Senior Systems Analyst

Effectively designed, developed, and supported global corporate financial accounting systems in a petrochemical environment. Successfully coordinated migration and installation projects resulting in the re-structuring of corporate systems to increase efficiency. Responsible for the development of design/programming specifications, testing strategies, test plans, programming and systems documentation.

Yyyyyy x. yyyyyy                                                                          Job Posting:

Social Security Number: xxx-xx-xxxx                                                                                         page 4 of 4

 

EDUCATION

 

University of Maryland

MSIS

Information Systems

1983-1984

 

University of Xxxxxx

BAAS

History/Education

June, 1980

GPA: 2.75

Graduated with Honors C Summa cum Laude - Amy E. Du Pont Scholar Program

 

University of Xxxxxx

BFA

Theater/Business Management

June, 1980

GPA: 2.75

Graduated with Honors C Summa cum Laude - Amy E. Du Pont Scholar Program

 

TECHNICAL SKILLS

 

Platforms: UNIX, NOVELL Ethernet Network, Mainframe and Mid-Range

Languages: J2EE, Javascript, HTML, XML, and MAGIC

Software: PeopleSoft, PEGASYSTEMS, MS PROJECT, VISIO, Quick Test Pro

SiteCatalyst, HP Quality Center, SQA Suite and Microsoft Office Suite.

Knowledge of: SDLC, PMP, CMM, ITIL, AGILE and ATLM methodologies.

Fluent in: Spanish, Speaking & Reading abilities in Italian & Portuguese.

 

TRAINING and PROFESSIONAL DEVELOPMENT

 

Applications Development Certification - University of Xxxxxx C 1985

 

CERTIFICATIONS/CREDENTIALS

 

Certified Software Quality Assurance (CSQA) - Quality Assurance Institute - 07/96

Certified Software Testing Engineer (CSTE) C Quality Assurance Institute C 10/00 

 

AWARDS

 

Awarded Citicorp Service Excellence Award - 1995.