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yyyyyy x. yyyyyy          15700 dorset road, apt. #t0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

proficient it professional eager to contribute advanced technology, systems, networks, project management and business support expertise in a challenging it helpdesk/functional analyst assignment.

 

career profile

ø  upcoming b.s., computer science.

ø  a.s., computer science with honors.

ø  over five years of intensive it experience.

ø  particular expertise in all facets of help desk operations in high volume environments.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  skilled in troubleshooting and issue resolution.

ø  .well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

technology skills

linux, unix, shell, c, c++, java, ms office suite,

professional certifications

comptia a+ essentials

comptia a+ it technician

comptia network+

professional experience

stellar services                                                                                                                           2007 - present

it help desk analyst, metropolitan washington airports authority project

      provide technical support for hardware & software problems, escalating problems higher as necessary.

      research solutions with support teams and vendors, inform caller of progress and log/close out calls.

      troubleshoot local and network printers, scanners, network drives, hardware and recover documents.

      search for and remove viruses, malware, adware and damaged applications from network computers.

 

university of maryland robert h. smith school of business                                                              2005 - 2007

it technology assistant, professional programs and services office

      sole it support for baltimore campus, mba faculty and students with more than 10 courses per semester.

      ensured readiness of it/av equipment, provided it support during classes and troubleshot machinery.

      requested, installed, upgraded, set up and tested new office software and hardware.

      created spreadsheets, online surveys and documents, prepared announcements, conducted course evaluations and ordered office supplies.

 

education


university of maryland college park, college park, md

currently pursuing bachelor of science degree in computer science

 

prince george s community college, largo, md

associate of science, computer science, high honors 2007

 

 

yyyyyy x. yyyyyy          15700 dorset road, apt. #t0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology helpdesk analyst capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include an associate s degree in computer science and current pursuit of a bachelor s degree in the same subject, as well as several years of highly successful it experience.  to complement this background, i possess demonstrated expertise in help desk operations, systems, networks, resource allocation and project management, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

pradesh yogaraj

 

 

 

 

 

attachment

 

 

 

 

 

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