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yyyyyy x. yyyyyy 15700 dorset road, apt. #t0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute advanced technology, systems, networks, project management and business support expertise in a challenging it helpdesk/functional analyst assignment.
career profile
ø upcoming b.s., computer science.
ø a.s., computer science with honors.
ø over five years of intensive it experience.
ø particular expertise in all facets of help desk operations in high volume environments.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø skilled in troubleshooting and issue resolution.
ø .well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
linux, unix, shell, c, c++, java, ms office suite,
professional certifications
comptia a+ essentials
comptia a+ it technician
comptia network+
professional experience
stellar services 2007 - present
it help desk analyst, metropolitan washington airports authority project
provide technical support for hardware & software problems, escalating problems higher as necessary.
research solutions with support teams and vendors, inform caller of progress and log/close out calls.
troubleshoot local and network printers, scanners, network drives, hardware and recover documents.
search for and remove viruses, malware, adware and damaged applications from network computers.
university of maryland robert h. smith school of business 2005 - 2007
it technology assistant, professional programs and services office
sole it support for baltimore campus, mba faculty and students with more than 10 courses per semester.
ensured readiness of it/av equipment, provided it support during classes and troubleshot machinery.
requested, installed, upgraded, set up and tested new office software and hardware.
created spreadsheets, online surveys and documents, prepared announcements, conducted course evaluations and ordered office supplies.
education
university of maryland college park, college park, md
currently pursuing bachelor of science degree in computer science
prince george s community college, largo, md
associate of science, computer science, high honors 2007
yyyyyy x. yyyyyy 15700 dorset road, apt. #t0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology helpdesk analyst capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include an associate s degree in computer science and current pursuit of a bachelor s degree in the same subject, as well as several years of highly successful it experience. to complement this background, i possess demonstrated expertise in help desk operations, systems, networks, resource allocation and project management, as well as strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
pradesh yogaraj
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