yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope management experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• respected manager offering over 20 years diversified experience in a fortune 500 & 400 environment, including expertise within clerical operations, personnel supervision and customer service capacities.
• skilled in the rapid identification, analysis and cost-effective resolution of organizational issues.
• excel in recruiting, building and leading top-performing, client-focused personnel teams.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• dynamic communication, presentation, problem solving, and relationship management skills.

professional experience

 

windows 98se, 2000pro, xphome/pro and nt server; microsoft office suite 2000/2003

norton  & mcafee anti-virus, pc anywhere 9.0v, 9.2v,10.5v and 11.0v, remote desktop, and webex

router configurations for linksys, net gear, d-link, and westell.

professional experience

 

landstar systems, inc.                                                                                                                                         1998-present

pc helpdesk support specialist technician-consultant

• sharp business acumen and experienced in managing broad scope of operations, from providing software/hardware resolutions and resolving technical issues to software installation and
• actively utilized track-it to expedite daily work orders, ensuring quality customer service vital to sustaining and growing accounts.
• successfully train and support a broad range of external customers on freight bill software leads/ websites and internal customers on all microsoft software issues.
• strategically support agents with fb error reports and freight bill software leads for all technical problems.

hazardous materials compliance administrator

• drove the analysis of all regulatory documentation, ensuring compliance with hazmat standards.
• responsible for designing detailed reports/spreadsheets, producing status reports and operating a high-volume multi-line phone system in support of all compliance operations.
• daily reviewed 100 hazardous material waybills to maintain documentation in accordance with d.o.t. regulations.
• facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

safety department compliance administrator

• led the analysis and correction of compliance/ safety regulation documentation on behalf of the safety manager.
• spearhead a broad range of clerical operations, including billing reconciliation, maintaining contractor files, preparing paperwork, creating spreadsheets, and processing background checks.

 

barnett bank merchant services corporation                                                                                         1993-1998

compliance control analyst/ point of sale technician ii/ switchboard operator/ commercial lead teller

 

winn dixie #161                                                                                                                                            1989-1993

assistant head bookkeeper/supervisor

 

professional education

 

bachelors degree in business name of school                                                                                               present

associates degree in business management name of school                                                                  date

the national dean s list/ the chancellor s list, 2004-2005

 

business administration studies ▪ management and supervision training ▪ customer service training

diversity training ▪ telephone etiquette training ▪ conflict resolution training

certified notary agent: commission #dd084479 ▪ member; society for creative anachronism