yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

results-driven professional eager to contribute dynamic management, business development, client servicing and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and revenue performance as a key staff member

profile

ø  offer extensive experience in food and beverage management, with comprehensive background in staff development/training, operations management and customer service

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

ø  proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career

ø  exceptional ability to research and evaluate industry trends and competitors and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market

ø  dynamic communication, presentation, relationship building and problem-solving abilities

ø  excel at interacting with broad populations including senior management, staff, customers and vendors

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease

professional experience

argosy casino & hotel - lawrenceburg, indiana                                                                    1996-2008
food & beverage manager

  contributed dynamic leadership skills in managing 50 employees throughout 4 outlets, including a high volume sports bar, coffee bar, deli, and banquet room

  successfully built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates

  trained, mentored and motivated incoming and current supervisors and hourly employees, playing an instrumental role in the development of top performing team members

  increased overall outlet revenues by efficiently maintaining food cost and payroll

  strategically planned and coordinated workflow to maximize use of resources while controlling costs and meeting customer needs

  boosted beverage sales and profits as well as overall food and beverage revenues by creating innovative food and drink specials

  applied sharp business acumen toward actively participating in and supporting company s launch and the opening of temporary and permanent sites

  exhibited detail orientation and organizational skills in controlling all banquet room activities, including setup, staffing and event management

education & professional development/training

bachelor s degree in business management - university of phoenix, 2004-2006

graduated with honors and 3.8 gpa

certified tips trainer

technical skills

microsoft office; typing speed: 45-50 wpm