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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
driven professional eager to contribute dynamic administrative, marketing, sales, business development, relationship building, staff management, communications and customer relations skills in a challenging sports administration assignment.
career profile
ø b.s., kinesiology-sports administration, health minor.
ø over three years of successful business background primarily in a management/oversight role.
ø career built in highly competitive restaurant and physical fitness sectors.
ø strong record of promotion to positions of increasing authority and responsibility.
ø expertise in effective marketing of plans and programs to prospective clientele.
ø leader and developer of highly efficient staffs.
ø highly customer-satisfaction oriented.
ø well-organized multi-tasker with strong detail orientation.
ø proficient in advanced business software applications, including ms office suite.
professional experience
sam s boat, conroe, tx 2009 - 2010
waitress/bartender
- hired to oversee diverse staff management functions.
- served as head waitress, supervising co-workers during manager s absence.
- tasked with responsibility to manage new hires, including training and delegation of daily duties.
- reviewed employee performance, and offered direction for improvement.
- delivered exceptional customer service.
- ensured optimal unit performance, paying particular attention to assuring balanced section service.
fit athletic club, river oaks, tx 2008 c 2009
receptionist
- retained to perform customer greeting, entering pertinent information into guest database, assuring acceptable status of account, and assisting with any problems/issues that arose.
- promoted all new fitness classes offered by club.
- worked closely with potential clientele, securing membership agreements and determining individual desired goals to be achieved.
- paid particular attention to maintaining high levels of customer satisfaction.
sam s boat, houston, tx 2007 - 2008
waitress
- for this first assignment with sam s boat, at the houston, tx, location, served as head waitress.
- was tasked with oversight of employees in assigning work sections to achieve balanced and timely customer service.
- placed strong emphasis on customer satisfaction.
education
university of houston, houston, tx
bachelor of science, kinesiology, sports administration emphasis, health minor, 2009
recipient, athletic scholarship; member, soccer team
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