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0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

 

administrative/office ~ customer service ~ operations support


profile of qualifications

 

ø  numerous years of experience in customer-focused, service-oriented industry where ability to effectively determine and address client needs is crucial to sustaining and growing business through delivery of world-class servicing

 

ø  solid administrative skills ranging from phone management, order input/fulfillment, payment processing, insurance billing, and billing discrepancies resolution to inventory control, vendor relations, procurement, and shipping

 

ø  proficient in maintaining complex information systems, databases and records as well as preparing/ producing detailed reports

 

ø  effectively prioritize and manage projects/workflow to optimize efficiency and productivity in fast-paced, time-sensitive environments

 

ø  additional training and experience in commission-based sales

 

ø  dynamic communication skills; bi-lingual fluency (written and verbal) in english and spanish

 

ø  proficient in pc operations and varied computer programs/software

 

ø  strong work ethic and high level of professional integrity; consistently represent employer in a positive manner in interfacing with public and collaborative team player who works well with management and peers to achieve objectives


professional experience

 

pharmacy technician, rite aid pharmacy-toledo, oh                                                              2000-2010

efficiently receive, review, clarify, input, and fill customer prescription/refill orders as well as process payments for prescription and pharmacy-related items; follow up on orders and shipments

handle high volume of inbound phone calls as well as place outbound calls to physician offices, insurers and customers

accurately perform extensive computerized data input and retrieval

work with varied insurers for billing purposes as well as follow up on related issues for prompt resolution

strategically rotate stock for seasonal adjustments, control inventory and place orders with vendors to maintain optimal product mix/volume; collaborate in determining inventory additions/deletions based on consumer/market demand and industry trends


education

 

associate of applied science, owens community college-toledo, oh; 2008

technician certification, owens community college-toledo, oh; 2007

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