yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient it professional eager to contribute technical expertise as well as strong development and communication skills and help desk support talents toward actively supporting an organization in maximizing performance.

 

profile

 

• offer over 14 years of solid and progressive it experience, including expertise within systems analysis, help desk support and customer service capacities.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven track record of consistently exceeding resolution goals and surpassing customer expectations.
• two-time recipient of national city bank vip award for extraordinary contributions and demonstrating of pcg vision and values.

technical expertise

 

windows 95/98/2000/xp/nt 4.0, dell workstations, hewlett packard servers/workstations, t1/ds3

compaq servers, cisco routers, pc s, microsoft office suite 95/97/2000, hewlett packard/lexmark printers

toshiba/pitney bowes fax machines, goldmine/lotus notes e-mail, vnc/pc anywhere, laptops, pos machines

professional experience

 

business system analyst ii national city bank                                                                                                                         2003-present

  actively provide both 1^st and 2^nd level technical support users across the national city footprint for siebel, hyland onbase and other applications.

  responsible for ensuring the support and modeling of customer care basic values and behavior.

  collaborate in the establishment and maintenance of user profiles for applications supported by the bs & i group; consistently follow up with users to ensure satisfaction and optimal functionality.

  effectively implement and test hardware/software upgrades and releases.

 

help desk analyst alamo lmd                                                                                                                                                            2001-2002

  consistently ensured high-quality and timely 1^st and 2^nd level support for over 500 corporate and field offices.

  cost-efficiently handled troubleshooting operations on pcs, printers, networks, and email.

  sharp business acumen and experienced in managing broad scope of operations, from assigning user rights, creating user accounts and installing operating systems to administering security rights, resolving customer issues and providing end user classroom training.

  effectively supported field in migration to new version of cartemps connect resolution for ctc rez and microsoft office suites; designed training manuals for office products and ctc rez.

 

presales technical support mcsi                                                                                                                                                      1999-2000

  actively collaborated with sales representatives in the development and implementation of innovative sales strategies.

  utilized strong analytical skills in identifying client problems and developing appropriate technical solutions, from drafting proposals to designing proposed system configurations.

  consistently provide training on hardware and software to account executives.

 

resource allocation specialist telsource corporation                                                                                                                1997-1999

  actively provided first-level technical support for the west coast field staff, handling scheduling, job prioritization, and reports on work quality.

 

floor manager booksellers                                                                                                                                                                    1996-1997

  successfully steered sales operations to generate high volume growth and revenue.

 

customer service representative/mis support cox communications                                                                                     1994-1996

  facilitated productive communication with inbound call center customers, diplomatically handling customer issue resolution in a timely and efficient manner.

 

professional education

 

a+/n+ certifications                                                                                                                             in progress

courses in computer science/business administration baldwin wallace college berea, oh               1994-1996

cuyahoga community college parma, oh                                                                                              1989-1992

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in systems analysis, hardware/software maintenance, helpdesk support, and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer communication, organization, leadership, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy