Administrative Operations ~ Office Management ~ Customer Service

Ø  Offering many years of experience in small business ownership/management

• Collaboratively took company from start-up to over $2M annual sales
• Starting with initial 70 clients, have built business to service over 700 accounts
• Grew company to employ up to 8 staff

Ø  Well-versed in all areas of operations spanning administrative/office, customer service, accounts payable/receivable, inventory, and purchasing as well as sales, HR and P&L

Ø  Client-focused, with a commitment to delivering world-class service

Ø  Strong prioritization, strategic planning and workflow/project management skills crucial to maximizing productivity and meeting stringent deadlines

Ø  Dynamic communication, relationship management and problem solving skills; adept in interfacing with customers, vendors and employees

Ø  Technology-savvy; proficient in researching, procuring and implementing hardware and software to optimize operational performance

Mackin Dairy Service - Portland, ME                                                        1988 - present
Owner/Vice President

Actively involved in managing all aspects of a profitable trucking/distribution company, from administrative, accounting, sales, customer service, and human resources to procurement, inventory control, technology, and P&L

Expertly respond to all customer service issues in support of optimizing satisfaction, business growth and bottom-line sales

Effectively hire, train and oversee personnel and manage employee relations

Strategically control inventory to maintain effective stock levels

Proficiently source and negotiate with vendors/suppliers to facilitate competitively priced purchases

Productively research and implement computer software and hardware solutions to meet existing and projected business needs